Mical John
Customer Service Executive
Karachi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
Certifications
2
2
Languages
Work History
Customer Service Executive
IBEX GLOBAL (Walmart Campaign)
10.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Education
Bachelor of Science - Bachelor of Science in Nursing
Dow University Ojha Campus
Karachi, Pakistan 04.2001 -
Skills
Customer relationship management
Complaint handling
Team collaboration
Customer retention
Client engagement
Dispatcher coordination
Teammate mentoring
Problem-solving
Certification
Eyelashes Technician
Hobbies
Book Reading:
Avid reader with a strong interest in self-improvement and professional development. Regularly explore books on communication
Timeline
Eyelashes Technician
02-2025
Customer Service Executive
IBEX GLOBAL (Walmart Campaign)
10.2024 - Current
Internship Certificate For Nursing
04-2024
Bachelor of Science - Bachelor of Science in Nursing
Dow University Ojha Campus
04.2001 -
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