Michael De Leon

• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of rules and procedures.
• Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
• Arranged travel accommodations for groups, couples, and executive clients.
• Booked travel tickets, including air, rail, hotel, car and alternate ground transportation.
• Dealt with payment processing services for bookings and refunds for client employees.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Booked travel tickets, including air, rail, hotel, car and alternate ground transportation.
• Dealt with payment processing services for bookings and refunds for client employees.
• Organized details for corporate and business trips including transportation, schedules for conferences and other meetings.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Collaborated with colleagues to implement best practices across department and exceed team goals.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.

• Re-accommodate passenger with new flights with Airline Schedule Change using SABRE GDS.
• Send email notification to customer for schedule changes and airline ticket rejects.
• Contact customer and make arrangements with regards to schedule change an airlines have made.
• Contact airlines to re-accommodate customer for canceled flight segment and Schedule Changes.
• Re-issue e-Ticket for passenger with misconnect flight or cancel flight segment.
• Answer customer's inquiry regarding hotel, flight, Car and Activities reservation.

Maintain customer satisfaction and provide quality resolution on every customer’s concern.

• Answer customer's inquiry and provide customer service and accurate information.
• Convert all phone inquiries into sales and maintain profit target required.
• Assist customer and provide solutions and suggestions regarding booking a reservation.. Callback customer to follow up on sale.