Michael Eduardo Dos Santos
Dubai,UAE
Summary
Highly adaptable and proactive professional with a passion for shipping operations and extensive knowledge of bills of lading. Demonstrates exceptional leadership, negotiation expertise, and effective mentoring skills. Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and various industry-specific software such as Commodity XL, Softmar, AXS Marine, WNI (OSR), E. Bills of Lading (Bolero & ESS Docs), VESON IMOS, and Procurement express. Known for quick learning abilities, working well under pressure, and identifying alternate solutions. Committed to staff development and training with a strong focus on organizational skills and time efficiency.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work history
Director, Global Head of Operations
NORVIC SHIPPING Middle East Ltd
Dubai
09.2022 - 01.2025
- Restructure the Global Operations in order to facilitate high level performance
- Implement strategies to streamline workflows to meet a global standard
- Review current workflows and consolidate synergies between departments and Operations
- Setting up bottom-line saving strategy with implementation of Port Operations departments
- Managing 16 Operators Globally
- Houston, Copenhagen, Dubai, Mumbai and Singapore
- Managing exposure of 95 - 110 Vessels (Handymax, Supramax, Panamax)
- Consolidation of vendors across all ports in order to benefit from operating volume in order to get bottom-line savings in order to stay competitive
- Creating a PNL focused commercial operating team
- Setting up dashboard in order to have overview on the day to day and exposure
- Setting value added services, Performance desk and implementation of vessel optimization platforms
- Developing structures to manage workflow and efficient volume handling
- Monitoring market and legislation changes, follow up on PNI, IMO, IMSBC
- INTERCARGO recommendations to business strategies
- Decision Making, with an authority level over 60 K to Unlimited
- Setting up a parcelling structure in South Africa which has been successful
- Setting up additional safety measures investment in Bangladesh in order to discharge vessels safely due to the challenges of the port
- Norvic operation set up has now been implemented with other operators
- Setting up an internal in-house application for operations call TRIDENT which stores all vendor costs, Vessel information, Handovers and Port Information
- Business Unit PNL optimization and active reporting
- Talent procurement
- Market research of salaries, Talent benchmarking internally and externally
- Setting KPI and performance review feedback for the Operations team.
- Conducting employee feedback assessments
- Setting up standard operating procedures within the operations departments
- Implementing training and development programs
- Legal support and commercial claims handling
- Exposure and risk management
- In setting up the Port Operations division we managed to save abt 20% on steel liner terms, Project cargoes, Global cleaning costs and other vendor management
- Setting up a timeline structure for monitoring outstandings
- Relationship manager with key owners and Clients
- Main Reports CEO and CCO
- Responsible for: Directly involved with business strategies in the Management team to help grow Norvic's position in the market and challenge both internal & external factors
- Getting feedback from Owners and Charterers where the improvement is required in order to scale and structure the internal workflows
- Training and development of the teams and adding value added resources in order to achieve maximum profit in the organization
- Norvic entered a change in dynamics where outdated systems needed to be revamped so that profit lines are kept
- Creating value in Ports with a new port ops team in order to look at projects and parcelling cargo opportunities
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organizational improvements.
Director Operations Supra / Handysize PG / India / South Africa bulk and parceling trades
OLDENDORFF CARRIERS Middle East Ltd
Dubai
01.2016 - 09.2022
- Vetting long term Tonnage contracts, COA's
- Managing a team of 16 Operators in 2 regions Dubai / Mumbai
- Business unit volume of 85 - 95 Vessels, across PG, SAF, India
- Developing structures to manage work flow and efficient volume handling
- Monitoring market and legislation changes, follow up on PNI, IMO, IMSBC
- INTERCARGO recommendations to business strategies
- Decision Making, with an authority level over 60 K to Unlimited
- In depth performance analysis of Owned and TC fleet
- Reporting to Executive Director of the Business Unit / Executive Board
- Business Unit PNL optimization and reporting
- Resource procurement
- Market research of salary, skill benchmarking
- Conducting employee performance reviews and feedback assessments
- Implementing training and development programs
- Legal support and commercial claims handling
- Exposure and risk management
- Monitor outstanding, and effectively closing outstanding
- Relationship manager with key owners and Clients
- Responsible for: Directly involved with top management, relationship manager of all the key accounts in the Indian Ocean portfolio on operations
- Supra Handy Indian Ocean operational structure
- PNL reporting and consolidation, Voyage optimization for the BU
Senior Operations Manager & Ops Desk Head Capesize Business Unit
EGON OLDENDORFF MANAGEMENT GMBH
Singapore
08.2012 - 01.2016
- Company Overview: (Singapore)
- Pre-approval of charter parties, COA prior fixing reporting in on all exposures short term and long term
- Managing a team of 5 Operators in the unit
- Operator Training and Development
- Singapore Operation Training Program, SOTP
- Decision Making, within an authority level of 70 K
- Full operations responsibility 4 - 6 Vessels
- Responsibilities as described in my operator Roll
- Claims Handling for the Cape operation Team
- In depth performance analysis of Owned and TC fleet
- Reporting to Executive Director of Operations / Cape Ops Director and Cape Macro Manager
- Responsible for: Own EO Vessels, New building program
- EOL Abu Dhabi Transshipment scheduling
- Chartered in Tonnage, Short - Long Period Charters
- Key accounts: BHP Billiton, SABIC, Steag, Endesa (Carboex), Ore and Metal, Vale, Rio Tinto, Fortescue Metal Group, Baosteel, Shandong, Trust energy (TATA)
- TATA Steel, Libra Resources, Jindal Saw
- JSW
- Systems Used: Softmar, Microsoft office, AXS Marine, WNI OSR
- (Singapore)
Atlantic Parcel operations / Cape Operations
EGON OLDENDORFF MANAGEMENT GMBH
Lubeck
09.2011 - 08.2012
- Company Overview: (Lubeck)
- Checking vessel specifications to match trade and trading areas, checking Port limitations
- Review of Recap / Charter Party main terms, highlighting exposures
- Issuing voyage instructions
- Agency appointments / negotiations
- Agreements
- Checking Stow plans / Stow calculations
- Liaising with the Vessel Master, owners
- Performance monitoring, vessel optimization
- Bunker planning
- Executing notices to owners' receivers
- Claims handling
- Lay-time calculations
- Liaising with various Brokers and port agencies
- Executing the loading and delivery of cargo at various ports / Terminals
- Liaising with terminals / agents / Local Port captains throughout South Africa and optimizing vessel turn around
- Handling Cargo Damage / shortage Claims, incl liaising with Insurance dept
- Voyage estimates / Calculations
- Handle various short period and long Period time charter fixtures
- Facilitating Payments, Hire, freights
- Profit and loss (PNL) accounting for voyages
- Experienced in separation Stows and Ice Trading
- Handling 10-12 Vessels Efficiently
- Responsible for: Own EO Vessels, Chartered in Tonnage, Short - Long Period Charters
- Key accounts: Handysize / max parceling + Cape: BHP Billiton, SABIC, Steag, Endesa (Carboex), Glencore, Xtrata resources, Ore and Metal, Anglo, Kumba Resources, Dangote, Vale, CSN
- Systems Used: Softmar, Microsoft office, AXS Marine, WNI OSR
- (Lubeck)
Vessel operator for SEABOARD Overseas Trading and Shipping
SEABOARD OVERSEAS TRADING & SHIPPING (PTY) LTD
03.2008 - 08.2011
- Company Overview: SEABOARD OVERSEAS LIMITED DIVISION
- Execution of Trades
- Nominations to various Shippers / Receivers
- Preparation of Document instructions Load to Destination (Receivers)
- Execute Sales Payments for trades
- Vessel operations
- Checking vessel specifications to match trade and trading areas
- Port limitations review
- Matching trades to vessel Fixture
- Review of Recap / Charter Party main terms
- Lifting Subs
- Issuing voyage instructions
- Agency appointments / negotiations
- Checking Stow plans
- Liaising with the Vessel Master
- Performance monitoring vessels
- Enquire / Purchase bunkers in the market
- Executing notices to owners' receivers
- Legal claims
- Lay-time calculations
- Liaising with various Brokers and port agencies
- Executing the loading and delivery of cargo at various ports / Terminals
- Liaising with terminals throughout South Africa and optimizing vessel turn around
- Coordinating Sub contractors contracts, Stevedores warehouses
- Liaising with local and Global clients
- Legal disputes
- OFAC checks of vessel and Owners
- Liaising with Insurance companies, claims, review of policies
- Marine Trades - Cargo / Damage / Claims
- Market reports
- Voyage estimates / Calculations
- Handle various short term and long term time charter fixtures
- Payments, Hire, freight, commodity
- Profit and loss accounting for voyages
- WFP tenders
- Handling 8 -10 Vessels Efficiently
- Responsible for: Seaboard Overseas Trading and Shipping Bulk Dry cargos, Wheat, Maize, Soya beans, Pellets
- Respective trade areas into West Africa, Southern Africa and East Africa
- Searice Limited, Bulk / Break bulk cargoes far East to West Africa Rice in bags / Rice in Bulk Respective trade areas - West Africa
- Systems Used: Commodity Trading(CXL) and Shipping B.V LAYTIME Calculator
- SEABOARD OVERSEAS LIMITED DIVISION
PORT AGENT - Durban (South Africa)
TALL SHIPS PTY LTD
Durban, South Africa
06.2004 - 03.2008
- Company Overview: Currently known as: LBH SOUTH AFRICA PART OF: LBH GROUP ROTTERDAM
- PORT AGENT
- Informing Principles calling South African Ports
- Preparation of P.D.A
- - Execution of Port operations
- Vessel Nominations to the Port Authorities, Shippers, Receivers, Terminals
- Logistics planning for Coal line out of Durban for Sumo Coaling (Pty) Ltd
- Line operator for Navique, container booking / general cargo Durban to Mozambique trade line
- Vessel agency and operations M.V Songo and Mv Pemba
- Facilitating vessel quick turn around, identifying various solutions for cargo type and berth
- Preparation of vessel documents, SOF, LOI, LOA, Mates Receipts, B/L
- Attendance of owners matters, Obtaining quotes for: Repairs, Bunkers, chandlers, charts / books, Crew / Surveyors, changes, Immigration matters
- Assistant operations manager for the OSV TOTO Tall ships owned salvage / supply vessel
- Laytime calculations for and behalf of various the principles
- On board monitoring
- Owners / Charts / Receivers / shippers
- Action / Implementation of events, Damages, cargo condition, Notices etc
- Tidal loading Monitoring & planning, Stow plans
- Primary agents for Dredging International (Durban Port Widening Project), Setting up offices, account handling, vessel operations of the Marieke, Orwell, Vessel movements in the port of Durban
- Attending all husbandry matters
- Responsible for clients: SUMO Coal (Pty) Ltd - Coal, Effect Carbon Solutions - Metcoke, Seaboard Overseas Trading and Shipping - Wheat, SBM, Grains, Navique - Containers, General cargo, Bulk cargos, Phoenix Shipping - Charterers and owners matters, S & C - Vessel Owners, Vale Brazil - Manganese ore, BHP Billiton - Various operations, OSV TOTO - Salvage and Supply tug operations, Patmond Shipping - Charterers / Shippers of Sized coal -anthracite coal - Dredging International DEME Group, Durban Port Widening Project
- Currently known as: LBH SOUTH AFRICA PART OF: LBH GROUP ROTTERDAM
Education
1st year Diploma - marketing
Institute of Marketing Management
01.2002 - 01.2003
Foundation Diploma - undefined
Institute of Chartering & Ship brokers (ICS)
01.2010 - 01.2014
High school or equivalent - undefined
Glenwood Boys' High school
Durban, South AfricaSkills
- Quick learner
- Work well under pressure
- Negotiation
- Leadership
- Motivation
- Computer Literate
- Good Organizational skills
- Proactive in duties
- Punctual
- Identifying alternate Solutions
- Adaptable
- Approachable
- Passion for Shipping operations
- Training and skills development
- Vast knowledge on Bills of lading
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- CXL Package
- Microsoft PowerPoint
- Internet Explorer
- Commodity XL
- Softmar
- AXS Marine
- WNI (OSR)
- E Bills of Lading (Bolero & ESS Docs)
- VESON IMOS
- Procurement express
- Negotiation expertise
- Effective mentoring
- Crisis management
- Self-motivation
- Time efficiency
- Executive presence
- Interpersonal communication
- Staff development
Accomplishments
- Best National candidate for Port Agency. (I received the Top prize for academic achievement)
- Key trainer for the Oldendorff Singapore Training Program (SOTP) which won the Singapore Maritime award 2015 (business times 22 April 2015)
Custom
- Soccer
- Rugby
- Cricket
- Golf
Personal Information
- Date of birth: 01/04/83
- Nationality: South African / Portuguese
- Marital status: Married
Timeline
Director, Global Head of Operations
NORVIC SHIPPING Middle East Ltd
09.2022 - 01.2025
Director Operations Supra / Handysize PG / India / South Africa bulk and parceling trades
OLDENDORFF CARRIERS Middle East Ltd
01.2016 - 09.2022
Senior Operations Manager & Ops Desk Head Capesize Business Unit
EGON OLDENDORFF MANAGEMENT GMBH
08.2012 - 01.2016
Atlantic Parcel operations / Cape Operations
EGON OLDENDORFF MANAGEMENT GMBH
09.2011 - 08.2012
Foundation Diploma - undefined
Institute of Chartering & Ship brokers (ICS)
01.2010 - 01.2014
Vessel operator for SEABOARD Overseas Trading and Shipping
SEABOARD OVERSEAS TRADING & SHIPPING (PTY) LTD
03.2008 - 08.2011
PORT AGENT - Durban (South Africa)
TALL SHIPS PTY LTD
06.2004 - 03.2008
1st year Diploma - marketing
Institute of Marketing Management
01.2002 - 01.2003
High school or equivalent - undefined
Glenwood Boys' High school
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