Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Michael Gathu

Fujairah

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Branch Supervisor

Chiki
11.2021 - Current
  • Restraurant
  • Provided an efficient and friendly service to customers in all areas of the catering operations
  • Responded efficiently and accurately to customer requests & complaints Coordinated / Managed daily restaurant operations (opening and closing shifts) Maintained updated daily inventory stock and place order for new fresh stock Delivered superior service and maximize customer satisfaction
  • Ensured compliance with sanitation and safety regulations
  • Managed restaurant's good image and suggest ways to improve it
  • Controlled operational costs and identify measures to cut cost and reduce waste
  • Reported any customer incident or compliments and took some remedial action if at all possible Reported immediately any incidents of accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate or possible
  • Achieved results by working with staff to meet established targets
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Station Agent

RKH Qitarat
06.2019 - 08.2021
  • RKH QITARAT
  • Welcomed and greeted customers and provided a highly visible and proactive level of customer service and performed shift and emergency duties when required
  • Provided ticket sales, train services information and responded to passenger inquiries,
  • Monitored and maintained station operational status and ensured the safety and comfort of passenger movement within the station premises,
  • Carried out controlled/uncontrolled/emergency evacuation of passengers,
  • Controlled and mitigated overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner, delivered essential messages to passenger via audio or visual means in a timely, clear and proactive manner,
  • Monitored and controlled the direction of the fare gates in accordance with the flow of passengers, and in the event of crowding or emergency situation,
  • Distributed publicity materials and handled lost property as per the company procedures
  • Assisted passengers with special accessibility needs,
  • Interacted with customers and provided a highly visible and proactive level of customer service and perform shift and emergency duties when required
  • Carried out other duties as instructed / directed by the Stationmaster Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution
  • Cooperated closely with other departments to support achievement of customer experience outcomes.

IT Technical Support Intern

MATHEMA PREMIUM APARTHOTEL
02.2019 - 05.2019
  • Installed application software and upgrades, virus protection, and drivers.
  • Helped department set up equipment for meetings, events and operations.
  • Resolved Internet and wireless and wired network access problems.
  • Replaced defective components and upgraded office equipment per technology plan.

IT Support Specialist

SMART SERVE CAPITAL LTD
06.2017 - 02.2019
  • Assisted personnel with installation, configuration and ongoing usability of system hardware and software
  • Set up workstations with computers and necessary peripheral devices (routers, printers etc)
  • Developed and maintained local networks in ways that optimized performance
  • Ensured security and privacy of networks and computer systems
  • Replaced devices parts as required
  • Data entry and database administration
  • Provided support to computer systems Installing and provided maintenance service
  • Repaired Hardware components of personal computer, Laptop and printers
  • Visited other office departments, evaluated problems, and implemented corrections
  • Provided training to other employees on handling basic hardware and software problems
  • Provided upgrade service to all computer platforms
  • Maintained logs and inventory of equipment repairs
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Updated software to safeguard against security flaws.

Education

Bachelor of Science - Information Technology

Taita Taveta University
05.2017

High School Diploma -

Leshau Boys High School
Nyahururu , Kenya
11.2013

Skills

  • Team Leadership Conflict Resolution
  • Data Entry Troubleshooting
  • Complete Knowledge of computer Hardware
  • Skilled in installing, maintaining and supporting IT Fluency in English equipment
  • Knowledge of MS Office Suite and printer setup and Effective Communication maintenance
  • Troubleshooting computers, printers
  • Designing, editing and photoshop
  • Upselling

Languages

English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Arabic
Elementary (A2)

Certification

Qatar Light Driving Licence


Google Digital Marketing Certificate

Timeline

Branch Supervisor

Chiki
11.2021 - Current

Station Agent

RKH Qitarat
06.2019 - 08.2021

IT Technical Support Intern

MATHEMA PREMIUM APARTHOTEL
02.2019 - 05.2019

IT Support Specialist

SMART SERVE CAPITAL LTD
06.2017 - 02.2019

Bachelor of Science - Information Technology

Taita Taveta University

High School Diploma -

Leshau Boys High School

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Michael Gathu