MICHAEL IMAD ITANI

Accelerate membership sales and strengthen retention through exceptional customer service delivery, implementation of strategic retention programs, and leadership of sales team to meet revenue and membership goals.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

• Oversee national operations, acting as Country Sales Manager, with a strong emphasis on driving sales growth and fostering robust client relationships. Develop and execute strategic sales initiatives to expand market presence and maximize revenue potential. Cultivate and maintain key client partnerships to ensure sustained business success and customer satisfaction. Lead cross-functional teams to optimize performance, streamline processes, and enhance overall operational efficiency, ensuring alignment with organizational goals.

• Led boutique operations for Charriol and Aigner, ensuring exceptional customer experience and brand excellence across both luxury brands. Managed a team of 5 staff, overseeing sales performance, team development, and daily operations to drive consistent revenue growth. Successfully implemented training programs that resulted in a 20% increase in sales within six months. Spearheaded inventory management, visual merchandising, and high-profile client relations to maintain premium brand standards. Developed and executed strategic initiatives to enhance customer engagement, optimize store efficiency, and consistently exceed sales targets.

• Started as a Customer Service Retention Manager at Gymnation, focusing on improving membership retention by addressing member concerns and ensuring a high-quality experience. Successfully implemented strategies to enhance customer satisfaction, reducing churn and increasing loyalty. As a result of my performance, I was entrusted with managing Blitz, Gymnation's high-intensity, exclusive program. Took full operational ownership of Blitz, overseeing strategy execution, team coordination, and business development to drive program success and exceed performance targets.

• Managed all operational aspects of the business while actively contributing to sales and customer service. Led teams to optimize efficiency, improve workflow, and enhance client satisfaction. Implemented strategic initiatives to drive revenue growth and ensure seamless operational execution.

• Excelled in membership sales at Fitness First, recognized as Rookie of the Month within three months of joining, earning top honors in the entire Fitness First Sales Organization. Played a key role in driving revenue growth by securing new memberships and maintaining strong client relationships, significantly contributing to overall sales success. Delivered exceptional service and engagement, ensuring a seamless customer experience throughout the sales process.