Summary
Overview
Work history
Education
Languages
Timeline
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Michael Marcello

Michael Marcello

Summary

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

16
16
years of professional experience
5
5
years of post-secondary education

Work history

Senior sales executive

Intermetal
11.2023 - Current
  • Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
  • Identified prospect needs and offered appropriate products and services.
  • Implemented proven networking methods to build strong working relationships with clients and peers.
  • Demonstrated products to encourage purchases by showcasing features and benefits.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Understood customer needs to craft exceptional sales journeys.
  • Maintained awareness of latest industry trends, product knowledge and sales techniques.
  • Built long-term relationships with customers and generated referrals from existing clients.

Tour leader

Self Employed Niagara Falls tours
Toronto, Canada
02.2023 - 11.2023
  • Addressed enquiries, issues and concerns of tourists.
  • Shared unique stories about tour locations and shared unique stories.
  • Delivered engaging tours in English and [Language].
  • Entertained tour guests with fun props, stories and activities.
  • Took photos and videos of tourists to preserve memorable experience.
  • Interpreted and translated languages for tourists to understand.
  • Conducted foreign-language tours using advanced [Language] abilities.
  • Maintained guest safety by running professional, organised tours.
  • Assessed weather and traffic condition to avoid conflict with tour.
  • Escorted tourists, fulfilling tour requirements and creating enjoyable experiences.
  • Learned historical and cultural details of landmark site to enrich tours.
  • Led groups on trips and sightseeing tours to explore [Location].

Duty manager

Qatar World Events Fifa World Cup
Doha, Qatar
06.2022 - 01.2023
  • Wrote end of shift reports to facilitate service continuity.
  • Met health and safety guidelines to maintain compliant working environments.
  • Adhered to company policies and brand standards to support outstanding guest experiences.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Handled guest complaints to protect brand reputation.
  • Enforced health and safety procedures to prioritise staff and customer wellbeing.
  • Managed customer service interactions, addressing concerns and preserving positive experiences.
  • Directed staff schedules and rosters, optimising workforce efficiency.
  • Facilitated team meetings, promoting open communication and collaboration.

Senior cabin crew member

Emirates Airlines
02.2012 - 05.2021
  • Followed company regulations and rules to promote a safe environment for travellers and employees.
  • Demonstrated in-flight safety regulations presentation to passengers.
  • Offered personalised assistance to pregnant, elderly and passengers with disabilities.
  • Directed passengers to assigned seats and provided pre-flight instructions.
  • Greeted passengers upon boarding and exiting aircraft.
  • Administered first aid on passengers experiencing medical emergencies.
  • Maintained calmness and composure during emergency situations.
  • Served food and beverages to [Number] passengers per flight, consistently complying with airline health and safety standards.
  • Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
  • Addressed questions and resolved issues and complaints.
  • Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
  • Promoted and sold duty-free goods to passengers.
  • Regularly monitored cabin throughout flight to verify security.
  • Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
  • Maintained tidy area to support cleanliness and quality standards.
  • Prepared and submitted flight reports regarding issues or concerns to management.
  • Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
  • Reassured passengers during turbulent flights and during unavoidable delays.
  • Distributed supplies such as headphones and blankets to passengers.
  • Responded to passenger and mechanical emergencies in the appropriate manner.

Regional sales manager Educational Tours

Mariden International
Toronto, Canada
01.2010 - 01.2012
  • Produced regular reports with in-depth detail of sales performance.
  • Prioritised and followed up on critical leads to boost new customer onboarding.
  • Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
  • Carried out sales visits to current and prospective customers.
  • Achieved exceptional client satisfaction feedback and ratings.
  • Set highest personal performance standards for self.

Retail assistant manager

Browns Shoes
Toronto, Toronto
05.2008 - 01.2012
  • Consistently inspired sales team to deliver exceptional customer service through [Frequency] service and product training.
  • Delivered high level of service to clients to maintain relationships for future business opportunities.
  • Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
  • Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Assisted in recruiting, hiring and onboarding store staff.
  • Kept staff records regarding holidays, absences and discipline.
  • Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
  • Inspired team to represent brand with enthusiasm by maintaining high standards.
  • Completed opening and closing procedures each day.
  • Developed team's product knowledge, resulting in increased store sales.
  • Toured sales floor regularly, assessing and improving daily operations.
  • Recruited and trained staff members, leading by example to consistently elevate store standards.
  • Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
  • Performed various store operations including opening and closing procedures, product display management and budget control.

Education

High School Diploma - Geography, History, Humanities

George Harvey Collegiate Institute
Toronto, Canada
09.1993 - 06.1998

Certificate research and Innovation - Wood and Marble stone cutting machinery, custom design kitchens

Techno Marche
Ascoli Piceno, Marche , Italy
09.2007 - 05.2008

Languages

English
Native
Italian
Native
Spanish
Upper intermediate

Timeline

Senior sales executive

Intermetal
11.2023 - Current

Tour leader

Self Employed Niagara Falls tours
02.2023 - 11.2023

Duty manager

Qatar World Events Fifa World Cup
06.2022 - 01.2023

Senior cabin crew member

Emirates Airlines
02.2012 - 05.2021

Regional sales manager Educational Tours

Mariden International
01.2010 - 01.2012

Retail assistant manager

Browns Shoes
05.2008 - 01.2012

Certificate research and Innovation - Wood and Marble stone cutting machinery, custom design kitchens

Techno Marche
09.2007 - 05.2008

High School Diploma - Geography, History, Humanities

George Harvey Collegiate Institute
09.1993 - 06.1998

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Michael Marcello