MICHAEL MARK ANTHONY
Dubai,UAE
Summary
Experienced hospitality professional with focus on delivering exceptional guest services. Proven track record of enhancing guest experiences through personalised attention and extensive knowledge of local attractions. Skilled in managing reservations, coordinating events, and addressing guest concerns with friendly and professional approach.
Overview
1
1
Certification
13
13
years of professional experience
Work history
Concierge Team Leader
Marriott Resort Palm Jumeirah, Dubai
Dubai
2024.06 - 2026.07
- Manages front drive arrivals with valet and porters throughout peak periods.
- Provided personalised services to guests, improving their stay experience.
- Checks staffing levels to maintain smooth guest coverage.
- Maintains luggage rooms and hotel assets for seamless guest movement.
- Stays visible in public areas during peaks to respond promptly.
- Shares local attractions and dining information with guests.
- Promotes food and beverage outlets and keeps lobby clean and ordered.
- Plans guest arrivals and VIP recognition for memorable stays.
- Leads and mentors concierge and porters to drive service quality
- Models exceptional hospitality to improve guest interactions across the team.
- Handled complaints professionally, resolving issues promptly.
Concierge Team Leader (Pre and Post-Opening)
Movenpick Resort Al Marjan Island, RAK
RAK
2022.04 - 2024.07
- Coaches and guides concierge staff on daily customer service actions.
- Handles escalated customer service issues when required to restore satisfaction.
- Monitors staff scheduling and shifts, coordinating coverage with hotel departments.
- Responded swiftly to guest inquiries, ensuring satisfaction.
- Assisted in planning and booking local tours, enhancing holiday experiences.
- Collaborated efficiently with team members for streamlined operations.
- Enhanced guest satisfaction by providing excellent customer service.
- Managed reservation system accurately, reducing booking conflicts.
Bell Captain/ Concierge (PRE and POST-opening)
Grand Plaza Movenpick Media City
Media City
2018.12 - 2022.03
Concierge Agent
Movenpick Hotel Jumeirah Lake Towers
Jumeirah Lake Towers
2014.09 - 2018.12
Bellman
Marina Byblos Hotel
2013.03 - 2014.08
Education
BILASPUR
INDIASkills
- Analytical thinking
- Travel arrangement expertise
- Performance management
- Staff leadership and training
- Service-Oriented mindset
- Transportation coordination experience
- Multitasking
- Personable approach
- Relationship building aptitude
- Communication excellence
- Attention to detail
- Vicas and Opera Cloud
- Ines
- Microsoft Suite
- Time management efficiency
Languages
Hindi
Native
Certification
- With Driver’s license (Auto)
- Pre-opening Specialist
References
References available upon request.
Award and Key Achievement
Provided exceptional support to director and co-workers, increasing the overall efficiency of the office by 30%, Worked on implementation of LQA standard and training and having proactive approach upon rolling out of the system., Provided comprehensive training to minimum of 10 newly hired staff members., Corporate Social Responsibility Champion and Concierge Pre-Opening Specialist
Timeline
Concierge Team Leader
Marriott Resort Palm Jumeirah, Dubai
2024.06 - 2026.07
Concierge Team Leader (Pre and Post-Opening)
Movenpick Resort Al Marjan Island, RAK
2022.04 - 2024.07
Bell Captain/ Concierge (PRE and POST-opening)
Grand Plaza Movenpick Media City
2018.12 - 2022.03
Concierge Agent
Movenpick Hotel Jumeirah Lake Towers
2014.09 - 2018.12
Bellman
Marina Byblos Hotel
2013.03 - 2014.08
BILASPUR