Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

Michael Patricks

Hospitality Professional/Customer Service
Dubai International Financial Center,Dubai UAE

Summary

Over 2 years of Hospitality industry, Excellent reputation for resolving problems and improving customer satisfaction.

Overview

3
years of professional experience
11
years of post-secondary education
1
Certificate
1
Language

Work History

The Arts Club
Dubai International Financial Center, Dubai, UAE

Chef De Rang(Alveare Italian Restaurant)
07.2022 - Current

Caesars Palace Bluewaters
Bluewaters Island, Dubai, UAE

Food Server(Gordon Ramsay’s Hell’s Kitchen)
02.2022 - 06.2022

Atlantis The Palm
Palm Jumeirah, Dubai, UAE

Food & Beverage Attendant(Imperial Club/VIP Lounge
09.2019 - 08.2020

Job overview

  • Taking guest orders and delivering food & beverage in a timely and efficient manner
  • Converted first time guest to repeat guest by leveraging strengths in premium quality service
  • Received 5-star guest feedbacks on trip advisor review
  • Responsible for lounge opening, Buffet setups and handling sections
  • Submitted guest orders to kitchen using micros system and review orders for accuracy to prepare as requested

Sheraton Hotel & Resorts
Ikeja , Lagos, Nigeria.

Bell Attendant
09.2016 - 10.2017

Job overview

  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Escorted guests to and from rooms and assisted with baggage.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Escorted guests to assigned rooms and transported luggage.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
  • Opened doors and transported luggage for customers with care and efficiency.

Education

Bola Ige Millennium Senior Secondary School
Apapa, Lagos Nigeria

High School Degree from Arts
02.2003 - 09.2009

University Overview

West African Examination Council/Senior School Leaving. ertificate

University of Port Harcourt
Rivers State, Nigeria.

Bachelor Of Education from Economics
02.2012 - 10.2016

Skills

    Polite and positive attitude

Fast Learner

Team Player

Excellent customer service skills

Ability to work under pressure

Time Management

Ability to work in fast paced environment

Team building and development

Certification

Certified basic food handler, Atlantis The Palm - September 2019

Interests

Music

Travelling

Reading

Football

Timeline

Chef De Rang(Alveare Italian Restaurant)

The Arts Club
07.2022 - Current

Food Server(Gordon Ramsay’s Hell’s Kitchen)

Caesars Palace Bluewaters
02.2022 - 06.2022

Food & Beverage Attendant(Imperial Club/VIP Lounge

Atlantis The Palm
09.2019 - 08.2020

Bell Attendant

Sheraton Hotel & Resorts
09.2016 - 10.2017

University of Port Harcourt

Bachelor Of Education from Economics
02.2012 - 10.2016

Bola Ige Millennium Senior Secondary School

High School Degree from Arts
02.2003 - 09.2009
Michael PatricksHospitality Professional/Customer Service