Michael Songok Kiptanui
Dubai
Summary
To obtain a challenging position with emphasis on Administrative Assistant environment with growth-oriented company, which will enable me to utilize qualification and experience and will culminate into a rewarding career.
Customer Experience / Operation Coordinator WITH 10 YEARS OF EXPERIENCE
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Customer Experience / Operation Coordinator
Imdaad LLC
Dubai
11.2016
- Handle queries from managers and employees
- Manage emails, letters, phone calls and other forms of correspondence
- Processing Sub- Contractors Payment by Generating GRN as per Delivery Notes / Service Reports
- Support management in any/ other budgetary requirements
- Performing bookkeeping tasks such as petty cash, monitoring PR requestions, GRN & PO, and budget tracking
- Entering Labor Time Bookings & OT on Daily Basis for Each Technicians
- Preparing Monthly Management Reports for work completed
- Coordinating with Human Resource Department related to EID, Medical, Salary Certificate and resolve the payroll related concerns.…Etc
- Performing Administrative & Office support Activities, Maintaining Document, Presentation, Records, and Databases
- Expenses reporting –vehicle & Equipment hire, Monthly fuel data, accruals of applicable expenses
- Conducting of Exit Interviews & Taking Care of Exit Formalities
- Procurement of all the Office Supplies Materials
- Preparing Duty Roaster and Reporting to the Assistant Facilities Manager
- Understanding of Computer Maintenance Management System (CMMS)
- Taking Appointments & Assigning Electrical, Mechanical or Civil General Engineering and Maintenance Activities
- Handling Incoming Calls from Tenants/CRC/ Subcontractor
- Making daily/weekly progress report and reporting to manager
- Performing Administrative & Office support Activities, Maintaining Document, Presentation, Records, and Databases
- Creating Work Orders, Purchase Requisition & Ordering Materials in Maximo Software
- Preparing Completion Certificate for Invoices Received.
Technical supervisor and facility inspector
Imdaad LLC
Dubai
01.2013 - 11.2016
- Drafting Contracts: Prepare, review, and negotiate contracts, ensuring they comply with company policies, legal requirements, and industry standards
- Contract Management: Manage all aspects of contracts throughout their lifecycle, including creation, execution, performance monitoring, and closure
- Vendor Management: Establish and maintain relationships with vendors, suppliers, and subcontractors to ensure smooth contract execution and fulfillment of obligations
- Risk Assessment: Identify and assess potential risks associated with contracts, such as financial, legal, or performance risks, and develop strategies to mitigate them
- Compliance Monitoring: Monitor compliance with contract terms and conditions, regulatory requirements, and company policies, and take corrective action when necessary
- Change Management: Evaluate and process contract amendments, modifications, and change orders, ensuring they are properly documented and communicated to all relevant parties
- Dispute Resolution: Address and resolve contract disputes, claims, and disagreements in a timely and effective manner, potentially involving mediation, arbitration, or legal action
- Performance Evaluation: Evaluate contractor performance against established metrics and key performance indicators (KPIs) and provide feedback to improve performance and ensure contract objectives are met
- Financial Management: Track contract costs, payments, and invoicing, ensuring accuracy and adherence to budgetary constraints
- Documentation and Reporting: Maintain accurate and up-to-date contract records, documentation, and reports, including contract files, correspondence, and project documentation
- Communication: Facilitate communication and collaboration between internal stakeholders, such as project managers, legal counsel, finance, and procurement teams, as well as external parties involved in contracts
- Continuous Improvement: Identify opportunities for process improvement, standardization, and efficiency gains in contract management practices, and implement best practices accordingly
- Training and Education: Provide guidance, training, and support to internal staff involved in contract management activities, ensuring understanding of policies, procedures, and legal requirements
- Legal Compliance: Stay informed about changes in relevant laws, regulations, and industry standards related to contract management and procurement, and ensure compliance accordingly.
Education
Diploma in Civil Engineering -
01.2007 - 04.2010
Skills
- MS Outlook
- Ms Word
- Ms Excel
- Sap
- Oracle Application
- Maximo
- Avaya One
- Sahal
- All Version of Microsoft Windows
Languages
English
RWS Africana language
Custom
“I hereby declare that all the information furnished is true to the best of my knowledge and belief; I will be sincere and committed to my designation and duties.”
Personal Information
- Gender: Male
- Nationality: Kenya
Timeline
Customer Experience / Operation Coordinator
Imdaad LLC
11.2016
Technical supervisor and facility inspector
Imdaad LLC
01.2013 - 11.2016
Diploma in Civil Engineering -
01.2007 - 04.2010
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