Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Michael Tadeo

Michael Tadeo

Dubai,UAE

Summary

Focused Sales and Technical with impressive track record of 11 years in local and export market , cross-functional teamwork within high-pressure environments. Adept at managing multiple task and accounts from selling to order processing and coordination including technical responsibilities from pre sales to technical support, Dedicated to improving company sales goals and meeting business objectives.

Overview

11
11
years of professional experience
1
1
Certification

Work history

account manager - technical support

Janasys technology
Dubai, Dubai
04.2023 - Current
  • Identified and qualified new sales leads, conducting market research to reach new sectors.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Represented company at industry events, networking to increase client engagement and identify new opportunities.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Kept appropriate stock levels to match expected demand for FINGERTEC.
  • keeping partners satisfied with technical support - rma - pre sale
  • HP/DELL servers and workstations also offered to customers,



Business development executive/technical support

Magnum connect computers
dubai, uae
06.2014 - 03.2022
  • Identified and qualified new sales leads, conducting market research to reach new sectors.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Represented company at industry events, networking to increase client engagement and identify new opportunities.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Kept appropriate stock levels to match expected demand for FINGERTEC.
  • keeping partners satisfied with technical support - rma - pre sale
  • HP/DELL servers and workstations extended to partners.

Technical support engineer

Seven seas computers
Dubai
01.2013 - 06.2014
  • Used [Software] to track support tickets and document actions.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Completed investigations to check on reported errors, reproduce problems and trace faults.
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
  • Increased revenue by upselling and recommending products.
  • FINGERTEC technical support and presales
  • CCTV technical support
  • DESKTOP support
  • SERVER assembly

Education

electronics and communication - ece

Saint louis university
Philippines
01.1996 -

secondary education -

Calasiao educational center
Philippines

Skills

  • Relationship-building and management
  • Outbound telephone marketing
  • Lead prospecting
  • Excellent negotiating tactics
  • Knowledgeable in [Technology]
  • Customer relationships
  • Product and service sales
  • Self-motivated

Certification

CERTIFICATION

· NC2 Electronics Certificates

· Fingertec certificate sales/technical

· HIK CCTV Certificate

· HIK Alarm Certificate

· HIK Intercom Certificate

Timeline

account manager - technical support

Janasys technology
04.2023 - Current

Business development executive/technical support

Magnum connect computers
06.2014 - 03.2022

Technical support engineer

Seven seas computers
01.2013 - 06.2014

electronics and communication - ece

Saint louis university
01.1996 -

secondary education -

Calasiao educational center

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Michael Tadeo