Michael Tadeo
Dubai,UAE
Summary
Focused Sales and Technical with impressive track record of 11 years in local and export market , cross-functional teamwork within high-pressure environments. Adept at managing multiple task and accounts from selling to order processing and coordination including technical responsibilities from pre sales to technical support, Dedicated to improving company sales goals and meeting business objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work history
account manager - technical support
Janasys technology
Dubai, Dubai
2023.04 - Current
- Identified and qualified new sales leads, conducting market research to reach new sectors.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Kept appropriate stock levels to match expected demand for FINGERTEC.
- keeping partners satisfied with technical support - rma - pre sale
- HP/DELL servers and workstations also offered to customers,
Business development executive/technical support
Magnum connect computers
dubai, uae
2014.06 - 2022.03
- Identified and qualified new sales leads, conducting market research to reach new sectors.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Kept appropriate stock levels to match expected demand for FINGERTEC.
- keeping partners satisfied with technical support - rma - pre sale
- HP/DELL servers and workstations extended to partners.
Technical support engineer
Seven seas computers
Dubai
2013.01 - 2014.06
- Used [Software] to track support tickets and document actions.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Increased revenue by upselling and recommending products.
- FINGERTEC technical support and presales
- CCTV technical support
- DESKTOP support
- SERVER assembly
Education
electronics and communication - ece
Saint louis university
Philippines 1996.01 -
secondary education -
Calasiao educational center
PhilippinesSkills
- Relationship-building and management
- Outbound telephone marketing
- Lead prospecting
- Excellent negotiating tactics
- Knowledgeable in [Technology]
- Customer relationships
- Product and service sales
- Self-motivated
Certification
CERTIFICATION
· NC2 Electronics Certificates
· Fingertec certificate sales/technical
· HIK CCTV Certificate
· HIK Alarm Certificate
· HIK Intercom Certificate
Timeline
account manager - technical support
Janasys technology
2023.04 - Current
Business development executive/technical support
Magnum connect computers
2014.06 - 2022.03
Technical support engineer
Seven seas computers
2013.01 - 2014.06
electronics and communication - ece
Saint louis university
1996.01 -
secondary education -
Calasiao educational center