Michael kinuthia Njau
Dubai
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
11
11
years of professional experience
Work History
Bellhop
MAG318 RESIDENTIAL AND HOTEL RESORT
08.2024 - Current
- Greeted guests and provided information about hotel amenities and services.
- Assisted guests with reservations, transportation, and special requests.
- Coordinated activities and events for guests to enhance their experience.
- Arabic traditional to English
Warehouse Forklift Operator
Othaim market
Khamis mushait
05.2021 - 05.2023
- Consistently achieved daily picking targets through a diligent work ethic.
- Moved stock around by hand, using forklift truck or lifting gear.
- Operated lifting equipment to transport and store stock.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Followed precise orders to assist with continuous flow of goods coming in and out of distribution centre.
- Received deliveries and helped to coordinate storage.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Processed orders using handheld scanners with speed and precision.
- Tracked storage locations within warehouses, maintaining smooth-running retrieval operations.
- Operated material handling equipment to move large and heavy loads.
- Conducted quality assessment before transporting goods, assessing for breakages or imperfections.
- loading and offloading of vehicles.
- Cleaned and tidied work areas to meet inspection requirements.
- Checked incoming goods against delivery documentation, reporting missing or damaged items for prompt resolution.
- Operated forklifts to transport goods within the warehouse efficiently.
Customer care representative
Wote group
Nairobi
02.2018 - 03.2020
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Recorded and processed customer data accurately.
- Coordinated advanced help for complex issues.
- Implemented customer follow up to uphold service standards.
- Advised customers on availability, pricing and location of products.By
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled in-person, email and mailed correspondence.
- Obtained feedback from customers to improve service experience.
- Processed invoices and payment runs with complete accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Salesman assistant
Almarai company
Riyadh
08.2014 - 08.2017
- Researched inventory turnover, stockout rates and carrying costs, driving revenue through targeted improvement
- Utilised lean manufacturing principles to reduce waste and improve inventory maintenance.
- Reported delivery discrepancies for missing and damaged goods.
- Monitored stock levels to reorder replenishments in good time.
- Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
- Weighed individual items, boxes and containers and documented official numbers.
- Controlled best before dates to properly utilise stock.
- Investigated missing items, discrepancies and losses.
- Maintained neat and clean store areas in line with health and safety policies.
- Managed stock rotations to balance inventory of perishable products and minimise wastage.
- Arranged smooth flow of goods between dock, staging and storage areas.
- Helped coordinate incoming deliveries, sorting and distributing stock based on immediate requirements.
- Used barcode scanners to document inventory transactions, maintaining accuracy and efficiency throughout stock room.
Education
Diploma of Higher Education - Theology school/ healthy education
Norgian college
Arusha , Tazania Certificate of Higher Education - Therapist, assist Autism patient
Kist institute college
Nairobi , KenyaKenya Certificate of Secondary Education - Secondary school 4 yeasr
Francisca scondary School
KiambuKenya Certificate of primary Education - Primary level 8 years
Mungai chegecha primary School
KenyaSkills
- Manual handling
- Safety compliance
- Merchandise replenishment
- Inventory count
- Time management
- Leadership
- Public relations
- Communication skills
- Team building
- Marketing
- Problem-solving
- Payroll administration
- Sales and marketing
- Wastage management
Additional Information
- HOBBIES - Socializing - Traveling - Dancing- reading - making friends
Languages
1,A1,6,C2,2,A2,5,C1
Personal Information
- Driving License: Yes
- Nationality: Kenyan
- Date of Birth: 10/08/1987
Languages
English
Proficient
C2
Arabic
Intermediate
B1
Spanish
Beginner
A1
Timeline
Bellhop
MAG318 RESIDENTIAL AND HOTEL RESORT
08.2024 - Current
Warehouse Forklift Operator
Othaim market
05.2021 - 05.2023
Customer care representative
Wote group
02.2018 - 03.2020
Salesman assistant
Almarai company
08.2014 - 08.2017
Diploma of Higher Education - Theology school/ healthy education
Norgian college
Certificate of Higher Education - Therapist, assist Autism patient
Kist institute college
Kenya Certificate of Secondary Education - Secondary school 4 yeasr
Francisca scondary School
Kenya Certificate of primary Education - Primary level 8 years
Mungai chegecha primary School