MICHEAL BRIGHT KYOBE
Dubai,United Arab Emirates
Summary
Focused person with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives, with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
6
6
years of professional experience
Work History
Acquisition executive
Community Central Inc
Dubai, Dubai
07.2023 - Current
- Strategising with sales teams to prospect and qualify potential customers.
- Developing value-adding strategies to increase product and service profitability.
- Preparing Salesforce reports to evaluate performance and prioritise outreach.
- Analysing client business goals and processes to harness consultative sales techniques.
- Exceeding revenue goals by securing high-performing new accounts.
- Complete market research to map key segments and expanding customer base.
- Forecast sales and market trends to improve business strategy.
- Manage profitable portfolios of over 130 accounts.
- Forge partnerships to reach wider customer base.
- Planning online content management and social media strategy.
- Generate new leads through networking at industry conferences and events.
- Update business plans to reflect emerging trends and projections.
Commercial administrator
Emrill Services LLC
Dubai, Dubai
01.2022 - 06.2023
- Amended documents accurately, communicating and redistributing to relevant personnel where necessary.
- Coordinated with subcontractors to obtain quotes for specialised services.
- Stored documents using cloud-based systems to drive efficiencies.
- Developed presentations and proposals to inform stakeholders and to provide project details to potential clients.
- Developed accurate pricing schedules, obtaining and reviewing quotes for work and services.
- Managed client relationships and requirements at contractual level.
- Complied to all main contract and subcontract processes.
- Collaborated with internal teams to verify project viability and improve cost-effectiveness.
- Oversaw document management for various corporate projects.
Facilities administrator
Emrill Services LLC
Dubai, Dubai
06.2020 - 12.2021
- Controlled expenses by lowering costs to meet budget requirements.
- Planned preventative maintenance to ensure cost efficiency.
- Processed invoices and financial data with strong eye for detail.
- Managed database to maintain updated records and accuracy.
- Produced and distributed monthly reports using Excel knowledge.
- Organised filing systems and maintained records and documentation.
- Worked with HR to maintain accurate and confidential employee records.
- Managed schedules for C-level executives, coordinating daily meetings and travel arrangements.
- Processed invoices and purchase orders with high attention to detail.
Customer service representative
Emrill Services LLC
Dubai, Dubai
02.2018 - 06.2020
- Warmly greeted customers with positive telephone etiquette.
- Handled live chat, social media, emails and phone queries within strict timeframe targets.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Offered detailed product and service advice based on customer needs.
- Coordinated dispatching for field team completing installation, maintenance and repair work.
- Reduced customer wait times by adhering to call target timeframes.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
Education
Bachelor of Business Administration - Business Computing
Ndejje University
Uganda 02/2016 - 08/2018
Skills
- Social media marketing Skills
- Communication skills
- Logical reasoning
- Contract negotiations skills
- Well-organised
- Finance services
- Executive support
- Office 365 usage
- Customer services
- Presentation design
- Deadline driven
- Workflow planning
- Documentation control
- Corporate administration
- Database administration
Languages
English
Fluent
Swahili
Advanced
Arabic
Upper intermediate
Hindi
Intermediate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Acquisition executive
Community Central Inc
07.2023 - Current
Commercial administrator
Emrill Services LLC
01.2022 - 06.2023
Facilities administrator
Emrill Services LLC
06.2020 - 12.2021
Customer service representative
Emrill Services LLC
02.2018 - 06.2020
Bachelor of Business Administration - Business Computing
Ndejje University
02/2016 - 08/2018
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