Michele Mastrorilli
Dubai,UAE
Summary
Detail-oriented and compassionate medical clinic receptionist with 4 years of experience providing front-line support in healthcare settings. Experienced in managing patient appointments, verifying insurance, managing medical billing, and maintaining confidentiality in compliance with HIPAA standards. Strong communicator and problem solver, known for providing excellent patient service and contributing to the efficient operation of medical practices.
Overview
5
5
years of professional experience
Work History
Clinic receptionist
A.D Clinic D.SSA Alessandra D'Agostino
Salerno, Italy
01.2020 - 09.2024
- Kept accurate records of patient details, upholding data integrity.
- Directed patients around the facility as needed; ensured ease of access.
- Updated patient files regularly for accurate record keeping.
- Liaised between patients and doctors for seamless consultation process.
- Maintained cleanliness in reception area, creating welcoming environment.
- Checked-in patients upon arrival; managed waiting list during peak times.
- Managed patient appointments and scheduling, ensuring smooth clinic operations.
- Ensured prompt response to emails, enhancing communication efficiency.
- Prepared examination rooms prior to consultations; ensured comfortable setting for patients.
- Collaborated closely with clinical team to deliver holistic healthcare services.
- Managed sensitive information confidentially with respect to data protection regulations.
- Facilitated payment procedures, ensuring timely transactions.
- Responded calmly and compassionately in emergency situations.
Education
Bachelor of Applied Science - Biology
Universita degli studi di Napoli Federico II
Naples /2018 - /2020
Diploma of Education - Languages
Liceo Linguistico
Salerno /2013 - /2018
Management Clinic
Management Clinic Course in A.D Clinic
Salerno /2019 - /2020
Skills
- Strict adherence to guidelines
- Professional attire maintenance
- Patient registration process
- Clinic workflow efficiency
- Patient confidentiality adherence
- Front desk software proficiency
- Payment collection expertise
- Digital file management
- Practice management systems
- Medical billing software use
- Clinic database management
- Calm under pressure
- Multilingual
- Front desk operations
- Administrative support
- Team Leadership
Languages
Italian
Native
English
Fluent
Spanish
Fluent
Timeline
Clinic receptionist
A.D Clinic D.SSA Alessandra D'Agostino
01.2020 - 09.2024
Bachelor of Applied Science - Biology
Universita degli studi di Napoli Federico II
/2018 - /2020
Diploma of Education - Languages
Liceo Linguistico
/2013 - /2018
Management Clinic
Management Clinic Course in A.D Clinic
/2019 - /2020
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