Micheline Francis
Office Manager / Executive Assistant
Dubai,DU
Summary
Seeking a challenging position with responsibility in the Executive field, in which my prior training and professional experience will be utilized to their full potential allowing further career growth and development.
Overview
24
24
years of professional experience
1
1
Language
Work History
HR Support
- Handle employees’ Onboarding and arrange to provide them with the needed IT equipment
- Management of leaves, expenses claim and KPI, goals & reviews tools Using LUCCA
- Partner with HR to update and maintain office policies as necessary
- Support to HR & Group Communications and Region Director in employee surveys, communications and coordination of internal webinars and meetings
- Schedule appointments and organize logistics for meetings and events; particularly coordinating Regional and Group team meetings and/or training and local cultural activity
- Sales & Marketing:
- RM Management
- Maintain and update Salesforce - account allocation, clean orders, support to Territory Sales Managers (that are accountable)
- Including Data Integrity activities on SFDC EPM Infra Pipe Management
- Definition and configuration of Salesforce (case and queue) to sync up finance / SORM / Production
- Clean order and maintenance of Infrastructure & connectivity opportunities (when connectivity will be in SF) on a bimonthly basis
- Drive and attend infrastructure forecast meeting on bi-monthly basis, release MoM on bi-monthly basis
- Basic knowledge on SAP Business By Design as SC requester/purchaser and create Sales Contracts/ Orders.
HR
Shakespeare & Company Café Restaurant
- Efficiencies, prepare employment offers for new employees, coordinate orientations and provide onboarding and training for new ones
- Applying for online visit visa for new staff before completing the employment visa process
- Devise hiring and recruitment policies for more than 400 employees
- Ensure the organizational filing system is up to date
- Advise general managers on disciplinary issues while monitoring employment legislation as per U.A.E
- Labor law
- In charge of staff vacation plan & flight booking
- Shakespeare & Company Flower Shop:
- Organize and co-ordinate the recruitment and selection of new staff
- In charge of Customer data base, Inventory control, Monthly Rota, cash control and store opening and closing procedures
- Prepare customers invoices & statement of account & follow up payments
- Manage and motivate the team to increase sales and ensure efficiency
- Managing stock levels and making key decisions about stock control
- Analyze sales figures and forecast future sales volumes to maximize profits using information technology to record sales figures for data analysis and forward planning
- In charge of staffing matters, such as interviewing potential staff, conducting appraisals and performance reviews
- Respond to customer complaints and comments
- Promote the organization locally by liaising with local magazines & TV stations
- Organize special promotions, displays and events
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Manage bookkeeping, expenses, and other financial aspects of the business
- Special achievement:
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Administrative Assistant
Paris, School
- Of Creative Beauty reporting directly to Creative Beauty Manager
- Maintain regular client list while handling walk-in clients daily
- Maintain full stock of inventory.
Dubai Office Manager / Sales Support
Sigfox
Dubai
03.2016 - Current
- Responsibilities
- Office Management:
- Handle office operations and procedures in order to ensure organizational effectiveness and efficiency
- Schedule meetings and appointments, address employees’ queries regarding office management issues (e.g
- Stationery, Hardware and travel arrangements) as well as provide general support to Visitors
- Organize the office layout and make sure to arrange for the necessary repairs
- Coordinate with the IT department on all office equipment
- Ensure that all items are invoiced and paid on time
- Manage contract and price negotiations with office vendors, service providers and office lease
- Liaise with facility management vendors, including cleaning, catering, and security services
- Plan in-house or off-site activities, like parties, celebrations, and conferences.
Dubai Office Manager / Personal Assistant
Idemia (formerly Oberthur Technologies)
Dubai
11.2010 - 03.2016
- Responsible for various day-to-day administration and financial activities
- Understand organizational policies and procedures necessary to ensure appropriate decision-making protocols are followed
- Manage the schedule of RMEA President & deliver high-level executive support to all RMEA executive management team reporting to the President
- Handling extensive and complex travel arrangements as well as visa processing
- Assisting RMEA HR Director in day-to-day operations for expat and local staff
- In charge of events’ management
- Maintain appropriate filing of personal and professional documentation and respond to all office correspondences to facilitate communication and enhance business processes
- Source and order office equipment and supplies.
Executive Assistant to CEO
Gulf Interstate Oil Corporation LLC, Gulf Interstate Oil Company LLC, Shakespeare and Co, Gulf
Dubai
03.2003 - 03.2009
- Interstate Oil Company:
- Manage the CEO mail and agenda and deale with day-to-day enquiries and projects
- Organize external meetings with potential customers and business partners
- Arrange personal and business trips including accommodations for Company visitors, and family activities
- Being the eyes and ears for the CEO ensuring the business is running as per his expectations
- Control the office operating cost.
Makeup Artist & Administrative Assistant
Paris Gallery
Dubai
01.2001 - 02.2003
- Assist in all events (apply makeup for models in fashion shows) and schedule onsite and offsite makeup appointments for clientele.
Shop Manager
Office Central pour le Commerce et la Commission
04.1994 - 03.1996
- Responsibilities
- Manage inventory & cash control and store opening and closing procedures
- Deliver excellent customer service by addressing and attending to customer inquiries and complaints
- Keep accurate accounting records by monitoring sales documentation.
Secretary
Roto Flexo Press, Societe Moderne d'Imprimerie et d'Emballage
Beirut
01.1992 - 02.1994
- Provide administrative support for the entire department and handle all office correspondences and travel arrangements
- Record daily financial transactions and manage payments
- Maintain office supplies’ inventory by checking stock and ordering new supplies.
Education
BTS - Gestion / IT Management
Institue Technique De L'Alliance
Undergraduate - Psychology
Lebanese University
Training & Certificates - undefined
Certificate in Chocolate Spa Products - undefined
Certificate in Facial Masque Therapy - undefined
Certificate in Organic Anti - undefined
Ageing Skincare
Certificate in Natural Cosmetic Preservation - undefined
Certificate in Cosmetic Stability Testing - undefined
Diploma - Organic Skin Care Formulation
ACTE S
Leadership and Management Training - undefined
Skills
Special Skillsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dubai Office Manager / Sales Support
Sigfox
03.2016 - Current
Dubai Office Manager / Personal Assistant
Idemia (formerly Oberthur Technologies)
11.2010 - 03.2016
Executive Assistant to CEO
Gulf Interstate Oil Corporation LLC, Gulf Interstate Oil Company LLC, Shakespeare and Co, Gulf
03.2003 - 03.2009
Makeup Artist & Administrative Assistant
Paris Gallery
01.2001 - 02.2003
Shop Manager
Office Central pour le Commerce et la Commission
04.1994 - 03.1996
Secretary
Roto Flexo Press, Societe Moderne d'Imprimerie et d'Emballage
01.1992 - 02.1994
HR Support
HR
Shakespeare & Company Café Restaurant
Administrative Assistant
Paris, School
BTS - Gestion / IT Management
Institue Technique De L'Alliance
Undergraduate - Psychology
Lebanese University
Training & Certificates - undefined
Certificate in Chocolate Spa Products - undefined
Certificate in Facial Masque Therapy - undefined
Certificate in Organic Anti - undefined
Ageing Skincare
Certificate in Natural Cosmetic Preservation - undefined
Certificate in Cosmetic Stability Testing - undefined
Diploma - Organic Skin Care Formulation
ACTE S
Leadership and Management Training - undefined
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