Michelle Acedilla

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Maintain cleanliness in the reception area.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Tracked client's inquiry and created weekly reports for Manager.
• Set up and maintained office files and kept correspondence and reports available for reference and efficient operation of the office.
• Serving as department liaison with administration and other company departments e.g Sales Operation, HR, Finance and IT.
• Responsible for providing excellent customer service by handling customer queries and complaints, and providing quality and timely resolution in line with the established guidelines.
• Respond to emails accurately and professionally.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Keeping record of employees attendance and leave tracking.
• Verified Hydra receipts record and Statement of Accounts from clients were accurate and complete and conducted necessary postings to Accounts Receivables.
• Keeping all records of receipts, contracts, statement of accounts according to projects development hard and soft copy.
• Develop and utilize effective filing and retrieval systems and maintain office supplies by placing orders and evaluating new products.
• Responsible for the Tawtheeq application for the Landlords or Tenants.

> Assisted operation managers and media managers with general duties of administration.

> Organize the advertisement list per week and report on proceedings.

> Prepared and executed media-related plans, activities and events,

> Maintained and organized office files while updating contact and mailing lists.

> Kept up to date with media trends on a regular basis

> Provided development towards the marketing plans along with consumer base and serviced accounts.

> Gather data and compiling various reports for management.

> Answer Telephone, screen and direct calls

> Greet persons take and relay messages

> Provide correct information to callers

> Provided continuous high quality support to Managers.

> Assists office staff in maintaining files and databases.

> Monitor office operations.

> General administrative and clerical support.

> Receive and sort mail and deliveries.

> Tidy and maintain the reception area.