Summary
Overview
Work History
Education
Skills
Timeline
Waitress
Michelle Chege

Michelle Chege

Waitress
Dubai

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

Waitress

Esquire Hospitality LLC
Dubai
12.2022 - Current
  • Part of pre-opening team
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials, and took drink orders.

Hostess

H&M
Nairobi
08.2021 - 09.2022
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Answered customer questions about hours, seating, and menu information.

Education

Hotel And Restaurant Management

East Africa Institute Of Certified Studies
Nairobi, Kenya
03.2020 - 07.2022

Baking And Pastry Arts

East Africa Institute Of Certified Studies
Nairobi, Kenya
09.2021 - 12.2021

Skills

    Menu memorization

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Timeline

Waitress

Esquire Hospitality LLC
12.2022 - Current

Baking And Pastry Arts

East Africa Institute Of Certified Studies
09.2021 - 12.2021

Hostess

H&M
08.2021 - 09.2022

Hotel And Restaurant Management

East Africa Institute Of Certified Studies
03.2020 - 07.2022

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Michelle ChegeWaitress