Michelle Chihwayi
Human Resources/Receptionist
Dubai
Summary
A cheerful, determined and hospitable lady who is passionate about exceeding guest expectations. Enjoys working in a multi-cultural environment, team player. Bringing 8 years of expertise in hospitality,customer service and cashiering. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth. Obtained 93.3% in Leading Quality Assurance (LQA) March 2024
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Certification
1
1
Languages
Work History
Sales Associate
LC Fashion Brand
Dubai
08.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Hostess
25HOURS HOTEL ONE CENTRAL
Dubai
12.2021 - 06.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Waitress/Cashier/Hostess
AL BALEED RESORT BY ANANTARA
Salalah
12.2017 - 11.2021
Food and Beverage Management Intern
MONTCLAIR HOTEL AND CASINO, Nyanga
01.2014 - 12.2014
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Supported departmental tasks to increase understanding of industry processes.
Education
DIPLOMA IN FOOD AND BEVERAGE MANAGEMENT - Food and Beverage Management
School of Hospitality And Tourism
Zimbabwe 01.2012 - 12.2015
DIPLOMA IN HUMAN RESOURCES MANAGEMENT - Human Resources Management
ALISON
ONLINE 10.2021 - 12.2021
Ordinary level - undefined
TKM COLLEGE OF BUSINESS (BOTSWANA)
Skills
Adapt to diverse groups
Accomplishments
Employee of the month September 2018
Training staff about Cashiering and billing methods
Volunteering to clean the hotel after Cyclone Mekunu hit Oman in 2018
Documented and resolved which led to
Certification
UAE Driving Licence
administration
I enjoy planning,scheduling and organising tasks,events.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
UAE Driving Licence
03-2023
Sales Associate
LC Fashion Brand
08.2022 - 05.2023
Hostess
25HOURS HOTEL ONE CENTRAL
12.2021 - 06.2022
DIPLOMA IN HUMAN RESOURCES MANAGEMENT - Human Resources Management
ALISON
10.2021 - 12.2021
Waitress/Cashier/Hostess
AL BALEED RESORT BY ANANTARA
12.2017 - 11.2021
Food and Beverage Management Intern
MONTCLAIR HOTEL AND CASINO, Nyanga
01.2014 - 12.2014
DIPLOMA IN FOOD AND BEVERAGE MANAGEMENT - Food and Beverage Management
School of Hospitality And Tourism
01.2012 - 12.2015
Ordinary level - undefined
TKM COLLEGE OF BUSINESS (BOTSWANA)
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