Michelle Chong
Dubai,UAE
Summary
Diligent and driven professional with strong analytical thinking and problem-solving skills, coupled with ability to communicate clearly and collaborate effectively. Experienced in developing and implementing policies and procedures, ensuring compliance with regulations, and fostering culture of accountability and continuous improvement. Ready to bring proactive mindset to drive success in any professional role.
Overview
26
26
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work history
COMPLIANCE MANAGER
PWS Gulf Insurance Brokers LLC
Dubai, UAE
08.2025 - Current
- Reviewing contracts and agreements to ensure consistency with relevant laws, regulations, and company policies.
- Conducting regular audits for continuous improvement in regulatory conformity.
- Led training sessions to enhance staff understanding of legal regulations and ethical standards.
- Advising on data protection issues, promoting a culture of privacy across all levels of the workforce.
- Collaborating with senior management to establish effective compliance policies and procedures.
- Ensuring company policies were implemented and adhered to.
- Responding to compliance-related queries, keeping up to date with changes to regulations.
- Owned various general administrative duties to strict timelines.
- Compiling relevant legal and administrative documents relating to inspections.
DEPUTY MANAGER - MARINE
PWS Gulf Insurance Brokers LLC
Dubai, UAE
05.2024 - 01.2026
- Negotiating favourable terms and conditions with policyholders, promoting customer satisfaction.
- Resolving escalated customer issues promptly, maintaining high levels of customer service.
- Maintaining updated knowledge of insurance industry trends, improving underwriting decisions.
- Managing high-risk accounts by enforcing strict underwriting standards.
- Reviewing wording and compliance of insurance contracts with clients to avoid customer confusion.
- Continuously expanding network of business opportunities by attending local and broker events.
- Monitoring underwriting team performance and provided mentoring to achieve personal and department production goals.
INSURANCE SPECIALIST - GENERAL
PWS Gulf Insurance Brokers LLC
Dubai, UAE
01.2015 - 05.2024
- Promoted cross-selling opportunities by identifying potential areas for additional coverage.
- Negotiated with underwriters for competitive policy rates.
- Strengthened relationships with existing customers whilst actively seeking out prospective clients to expand business reach.
- Coordinated regular meetings with clients to review changes in circumstances affecting their coverage needs.
- Enabled smoother policy renewals by timely communications and follow-ups with clients.
- Managed client portfolios to ensure comprehensive insurance coverage.
- Processed customer instructions for policy amendments.
RECEPTIONIST
PWS Gulf Insurance Brokers LLC
Dubai, UAE
01.2011 - 01.2015
- Utilised multi-line telephone system to manage incoming calls effectively.
- Assisted with administrative tasks, improving overall functionality of the office.
- Managed phone calls, resulting in effective communication flow within the company.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained an organised reception area for a professional business environment.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Handled appointment scheduling to ensure smooth daily operations.
- Upheld confidentiality with sensitive information handling procedures.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Other Ad-hoc personal tasks assigned by the Managing Director / Owner of the company.
EXECUTIVE SECRETARY CUM FINANCE ASSISTANT
Promo Art Advertising LLC
Dubai, UAE
01.2008 - 01.2011
- Reports directly to the Managing Director and Sales Manager.
- Received new job requests and coordinates each job between designers, the client and suppliers.
- Monitored the items in the production, and intermediates between supplier and client related activities.
- Booked media advertisements - radio and printed publications.
- Filing of documents and monitoring office supplies.
- Finance Assistant
- Handled petty cash.
- Requested quotations from suppliers and sending quotations to clients.
- Issues invoices and delivery notes.
- Follow up on accounts receivables and payables: and coordinates all accounting related matters with the Accountant including audit.
PRINT PRODUCER CUM INTERNAL SYSTEMS OFFICER
iDyll Graphics Inc.
Metro Manila, Philippines
11.2005 - 12.2007
- Acts as Office Administrator providing both clerical and administrative support to the entire advertising and production team.
- Securing necessary business permits and filing legal documents.
- Involved with the coordination and implementation of office procedures and frequently oversee specific advertising projects and tasks and, in some cases, oversee and supervise the work of the suppliers.
- Making daily schedule for deliveries and coordinating these schedules between the agency and clients.
- Performs duties of secretary, receptionist and part I IR assistant.
- Print Producer
- Requesting quotations from preferred suppliers and sending quotations to clients.
- Schedule shoot dates or any events and coordinating necessary materials required between client, agency and suppliers.
- Preparing budget for the whole production and making sure that all expenses will fit the budget, not more.
INTERNAL SYSTEMS OFFICER CUM FINANCE ASSISTANT
Dyll Communications Inc.
Metro Manila, Philippines
10.2004 - 12.2007
- As above.
- Finance Assistant
- As above.
MARKETING ASSISTANT
Land Bank of the Philippines
Metro Manila, Philippines
06.2003 - 09.2004
- Assists customers and altends to their needs and queries.
- Assists in opening and closing accounts.
- Filing of bank and internal revenue documents.
- Typing and recording reports.
- Releasing of ATM cards.
STORE-IN-CHARGE / SALES STAFF
Luci Holdings, Inc.
Metro Manila, Philippines
03.2001 - 05.2003
- Prepares daily, weekly and monthly sales and inventory reports.
- Stock requisition and recording delivery of supplies.
- Monitoring daily sales targets to meet our monthly quota.
- Sales Staff
- Started as a sales staff and is promoted as Store-in-Charge.
- Selling of items and making sure that the target is reached.
- Making daily inventory and submitting to the Store-in-Charge to monitor and send requisitions whenever necessary.
ADMINISTRATIVE & MARKETING ASSISTANT
Jollibee Foods Corporation
Metro Manila, Philippines
05.2000 - 01.2001
- Handling petty cash.
- Auditing each cashier's daily sales
- Counting of total daily sales and deposit funds to the bank.
- Relieving position of the cashiers whenever necessary (POS system).
- Generally in charge of party reservations and does party hosting as well.
- Making inventories for marketing amenities and ensuring that all supplies are complete.
Education
Bachelor of Science - BANKING & FINANCE
Polytechnic University of the Philippines (Main Campus)
Sta. Mesa, Manila, PhilippinesBachelor of Science - ACCOUNTANCY
Polytechnic University of the Philippines (Main Campus)
Sta. Mesa, Manila, Philippines 04.2001 - 09.2002
Skills
- Customer Service
- Filing and Organization
- Finance Assistant
- Regulatory relationship handling
- Third-Party vendor management
- Procedure implementation
- Resilience under pressure
Certification
- International Compliance Association (ICA), Dubai, Dubai, UAE, 2022-02-01
- Insurance Institute of India - Licentiate Examination, Dubai, Dubai, UAE, 2016-11-01
- Philippine Civil Service Eligibility Exam - Professional Exam, Quezon City, Metro Manila, Philippines, 2005-10-01
Languages
Tagalog
English
Personal Information
- Title: ADMIN PERSONNEL / INSURANCE SPECIALIST
- Nationality: Filipino
- Marital status: Married
Timeline
COMPLIANCE MANAGER
PWS Gulf Insurance Brokers LLC
08.2025 - Current
DEPUTY MANAGER - MARINE
PWS Gulf Insurance Brokers LLC
05.2024 - 01.2026
INSURANCE SPECIALIST - GENERAL
PWS Gulf Insurance Brokers LLC
01.2015 - 05.2024
RECEPTIONIST
PWS Gulf Insurance Brokers LLC
01.2011 - 01.2015
EXECUTIVE SECRETARY CUM FINANCE ASSISTANT
Promo Art Advertising LLC
01.2008 - 01.2011
PRINT PRODUCER CUM INTERNAL SYSTEMS OFFICER
iDyll Graphics Inc.
11.2005 - 12.2007
INTERNAL SYSTEMS OFFICER CUM FINANCE ASSISTANT
Dyll Communications Inc.
10.2004 - 12.2007
MARKETING ASSISTANT
Land Bank of the Philippines
06.2003 - 09.2004
Bachelor of Science - ACCOUNTANCY
Polytechnic University of the Philippines (Main Campus)
04.2001 - 09.2002
STORE-IN-CHARGE / SALES STAFF
Luci Holdings, Inc.
03.2001 - 05.2003
ADMINISTRATIVE & MARKETING ASSISTANT
Jollibee Foods Corporation
05.2000 - 01.2001
Bachelor of Science - BANKING & FINANCE
Polytechnic University of the Philippines (Main Campus)