MICHELLE FUTOL
Dental Insurance Coordinator - Biller
Bur Dubai
Summary
DENTAL BILLLER Profile Highly organized and trained Claims Specialist with an excellent history of successful claims management and loss minimization. Creative and independent problem-solver who also coordinates well with management and other company employees. Flexible scheduling availability to cover weekends and emergency situations as required.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work History
Dental Insurance Coordinator - Dental Biller
Al Dehyafa Specialized Orthodontic & Dental Clinic
Dubai
10.2018 - Current
- Perform completion of claims to payers
- Conduct duties in professional and timely manner
- Submit billing data to appropriate insurance providers
- Validated all claims completely and accurately
- Process claims and helps in DHA audits.
- Responded to customer concerns and questions on daily basis
- Used data entry skills to accurately document and input statements
- Created improved filing system to maintain secure client data
Consultant
Sutherland
Taguig City
09.2015 - 06.2018
- Interact with QuickBooks customers via phone, focusing on process related questions, data entry and navigation
- Research, analyze and determine appropriate course of action for QuickBooks customers.
- Collaborated with teams to define, strategize and implement marketing and web strategies
- Analyzed problematic areas to provide recommendations and solutions
- Suggested software and hardware modifications to reduce lag time and improve overall speed
- Promoted efficiency among departments with prompt resolution of system issues
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Increased customer satisfaction by resolving issues
- Maintained excellent attendance record, consistently arriving to work on time
Customer Service Associate
Aegis People Support
Pasig City
11.2011 - 08.2013
- Making reservations for customers based on their various requirements and budgetary allowances
- Checking the availability of accommodation or transportation on the customers’ desired travel dates
- Sorting out any issues that may arise with bookings or reservations.
- Saved $20 by implementing cost-saving initiatives that addressed long-standing problems
- Led projects and analyzed data to identify opportunities for improvement
Delivery Customer Specialist
SITEL
Pasig City
05.2010 - 07.2011
- Provide delivery schedule/time frame to the customer
- Offer “light up-sales on free home design estimates, energy saving in-home evaluations, home warranty products or other Sear’s products and services.
- Used Microsoft Word and other software tools to create documents and other communications
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Onboarded new temps by entering employee information into systems
- Worked flexible hours across night, weekend and holiday shifts
- Carried out day-to-day duties accurately and efficiently
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Education
Bachelor of Science - Information Technology
AMA UNIVERSITY ONLINE EDUCATION
Manila Philippines 07.2022 - Current
Bachelor of Arts -
TRINITY UNIVERSITY of ASIA
Quezon City, Philippines 06.2001 - 03.2002
High School Diploma -
Roosevelt College
Marikina City, Philippines 06.1995 - 05.1999
Elementary Diploma -
Leodegario Victorino Elementary School
Marikina City, Philippines 06.1989 - 03.1995
Skills
Maintains confidentialityundefined
Timeline
Bachelor of Science - Information Technology
AMA UNIVERSITY ONLINE EDUCATION
07.2022 - Current
Dental Insurance Coordinator - Dental Biller
Al Dehyafa Specialized Orthodontic & Dental Clinic
10.2018 - Current
Consultant
Sutherland
09.2015 - 06.2018
Customer Service Associate
Aegis People Support
11.2011 - 08.2013
Delivery Customer Specialist
SITEL
05.2010 - 07.2011
Bachelor of Arts -
TRINITY UNIVERSITY of ASIA
06.2001 - 03.2002
High School Diploma -
Roosevelt College
06.1995 - 05.1999
Elementary Diploma -
Leodegario Victorino Elementary School
06.1989 - 03.1995
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