Michelle Guillano
Abu Dhabi,UAE
Summary
Detail-oriented professional with a strong foundation in communication and customer service, adept at active listening and efficient query resolution. Demonstrates exceptional time management skills, thriving under pressure to ensure timely task completion and effective staff expense management. Proficient in financial reporting insight, account reconciliation, and auditing experience, with a keen ability to handle confidentiality and process expense claims accurately. Committed to leveraging leadership management and creative skills to enhance organisational efficiency while pursuing opportunities for career advancement in administrative roles.
Overview
1
1
Language
5
5
years of post-secondary education
9
9
years of professional experience
Work history
Payroll assistant
Corniche Hotel Abudhabi
Abudhabi, UAE
2026.01 - Current
- Simplified the payment process with the use of computerised payroll systems.
- Issued P45s and other tax forms to facilitate smooth transitions for departing employees.
- Processed timesheets, ensuring timely remuneration for staff members.
- Resolved discrepancies by thorough verification of time records.
- Assisted in maintaining employee records for easy reference.
- Ensured accurate financial documentation by processing payroll adjustments.
- Verified accuracy of payroll reports before submission to management team.
- Calculated overtime hours to ensure fair compensation for extra work done.
- Checked input data from HR department, reducing potential errors in pay calculations.
- Supported successful audit completion by assisting with the preparation of necessary documents.
- Managed employee records on database to maintain accuracy and updated information.
Accounts payable assistant
Corniche Hotel Abudhabi
Abu Dhabi, UAE
2025.10 - Current
- Collaborated across departments to expedite invoice approvals, ensuring timely payments.
- Dealt with supplier enquiries courteously, promoting positive business relationships.
- Maintained organised filing system for efficient document retrieval.
- Managed petty cash transactions, maintaining strict financial control.
- Conducted monthly reconciliations for accurate financial reports.
- Assisted with month-end procedures to ensure timely reporting.
- Worked closely with the finance team to maintain accurate records.
- Reduced processing time by efficiently managing invoices and statements.
- Ensured prompt payment of invoices for improved supplier relations.
- Coordinated with procurement department for purchase order matching and variance investigation.
- Improved accuracy in data entry by rigorous attention to detail.
- Handled confidential information responsibly whilst adhering strictly to data protection guidelines.
- Generated financial reports to identify discrepancies and address past-due accounts.
- Reviewed amendments to bank details to protect against fraud.
- Accurately reconciled and processed expense reports for [Number] employees.
AR / Credit Hands-on Reliever
Corniche Hotel Abudhabi
Abu dhabi, UAE
2023.08 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Applied positive customer service approach to increase satisfaction levels.
INCOME AUDITOR
CORNICHE HOTEL, PREVIOUSLY MILLENIUM
Abu Dhabi
2022.04 - 2026.07
- Ensures financial accuracy by reconciling daily revenue, auditing guest ledger charges, and preparing daily reports.
- Reconciled billing statements against payment records, decreasing chances of fiscal error.
- Conducted internal audits for improved business operations.
- Ensured compliance with corporate policies, resulting in reduced risk of financial discrepancies.
- Reviewed financial statements and transactions for potential errors, thereby reducing the risk of inaccuracies.
- Liaised with external auditors during annual audits; provided required documentation smoothly.
- Investigated discrepancies found during audits; resolved issues promptly.
- Streamlined auditing procedures for increased efficiency in the finance department.
- Adjusted invoices as necessary, ensuring correct charges were applied consistently.
- Maintained strict confidentiality whilst handling sensitive financial information.
- Managed daily audit activities which resulted in timely completion of tasks.
FRONT DESK GUEST SERVICE AGENT
CORNICHE HOTEL, PREVIOUSLY MILLENIUM
Abu Dhabi
2017.12 - 2021.01
- It require equal competence in written, phone and face-to-face communications. Empathy and understanding human behavior are skills needed.
Education
BACHELOR OF SCIENCE - COMMERCE, INFORMATION- MANAGEMENT
ST. MICHAEL’S COLLEGE
ILIGAN CITY, LANAO DEL NORTE 1998.01 - 2003.01
Skills
- Active Listening
- Communication and Customer Service
- Time Management and can Work under pressure
- Leadership Management
- ADMIN skills and Creative Skills
- Responsiveness to inquiries
- Staff expense management
- Confidentiality handling
- Financial reporting insight
- Efficient query resolution
- Timely task completion
- Time management efficiency
- Auditing experience
- Data entry speed
- Account reconciliation
- Claim receipt checks
- Expense claim processing
Languages
English
Intermediate
REFERENCE
- Pranav Pranavam , Executive Account Payable +971588023382
- Evangeline, Basilonia, Credit Supervisor, +971555261871
TRAINING
- ESSENTIAL FOOD SAFETY
- Al Manzel Hotel Apartment Abu Dhabi 2016
- HUMAN RESOURCES AND ADMINISTRATION
- Filipino Institute Abu Dhabi 2016
Disclaimer
Applicant ____________________ Michelle Guillano All information in this resume is right and truthful.
Timeline
Payroll assistant
Corniche Hotel Abudhabi
2026.01 - Current
Accounts payable assistant
Corniche Hotel Abudhabi
2025.10 - Current
AR / Credit Hands-on Reliever
Corniche Hotel Abudhabi
2023.08 - Current
INCOME AUDITOR
CORNICHE HOTEL, PREVIOUSLY MILLENIUM
2022.04 - 2026.07
FRONT DESK GUEST SERVICE AGENT
CORNICHE HOTEL, PREVIOUSLY MILLENIUM
2017.12 - 2021.01
BACHELOR OF SCIENCE - COMMERCE, INFORMATION- MANAGEMENT
ST. MICHAEL’S COLLEGE
1998.01 - 2003.01