Michelle Gumapac
Dubai Production Zone, Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Restaurant Receptionist
Metropolitan Hotel Dubai
04.2018 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Waitress Cashier
Lapita Autograph Collectoin Hotel
10.2016 - 03.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in guest.
- Answered customers' questions, recommended items and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
Document Control Clerk (Intern)
Westmont Village Admin Office
06.2007 - 12.2007
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Worked with internal staff to process documents and sent for closing.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
Education
Hotel And Restaurant Services Hospitality
(PSTC) Parañaque Skills Training Center (TESDA
Philippines12.2012
Business Information And Technology
Premiere Computer Learning Center
Paranaque, Philippines03.2008
Skills
- Reservation Documentation
- Pays close attention to detail, accuracy and completeness
- Taking Reservations
- Cash Register Operations
- Guest Experience Management
- Guest Inquiries
- Able to effectively deal with change and diverse people
- Computer Literate
Languages
English
Advanced (C1)
Timeline
Restaurant Receptionist
Metropolitan Hotel Dubai
04.2018 - Current
Waitress Cashier
Lapita Autograph Collectoin Hotel
10.2016 - 03.2018
Document Control Clerk (Intern)
Westmont Village Admin Office
06.2007 - 12.2007
Hotel And Restaurant Services Hospitality
(PSTC) Parañaque Skills Training Center (TESDA
Business Information And Technology
Premiere Computer Learning Center
Similar Profiles
Rahul KumarRahul Kumar
Waiter at METROPOLITAN HOTEL DUBAIWaiter at METROPOLITAN HOTEL DUBAI
Hayat RaouiHayat Raoui
Concierge at Paramount Hotel Midtown By Damac PropertiesConcierge at Paramount Hotel Midtown By Damac Properties
Roma Flor BuenaobraRoma Flor Buenaobra
Sales Executive at EMAAR Residences Dubai Marina (formerly known as Address Dubai Marina Hotel)Sales Executive at EMAAR Residences Dubai Marina (formerly known as Address Dubai Marina Hotel)