Michelle Marie M. Eroy
Abu Dhabi
Summary
Dynamic professional with strong leadership and interpersonal skills, adept at fostering team collaboration and delivering outstanding customer experiences. Excels in managing operations and implementing strategic goals to drive business success. Demonstrates a commitment to maintaining high standards of service and compliance.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Restaurant In-Charge
TEN11 COFFEE BOUTIQUE
06.2024 - Current
- Supervise the daily operations of the restaurant to ensure smooth & efficient service
- Lead, train, motivate & evaluate team members to maintain high performance & excellent customer service
- Prepare staff schedule, manage attendance, & ensure adequate manpower coverage
- Monitor daily sales, expenses and profitability while working toward achieving sales targets
- Ensure compliance with food safety, hygiene, sanitation, and health regulation at all time
- Monitor inventory level, place orders, receive deliveries, & ensure proper stock rotation (FIFO) to minimize waste
- Resolve customers concerns promptly and professionally to maintain high guest satisfaction
- Coordinate with hospital departments, maintenance, housekeeping, & support teams to ensure uninterrupted operations.
- Monitor equipment performance and report maintenance issues immediately.
- Implement company policies, standard operating procedures (SOP's) & hospital regulations.
- Regular team briefings and coaching sessions to improve service quality and operational performance.
Stall and Market Salesperson
MERCURUIS INTERNATIONAL L.L.C
01.2023 - 03.2024
- Great and interact with customers
- Consults with customers to understand their needs and preferences related to merchandise
- Answers customer's questions about merchandise
- Assist customers with purchase decisions
- Collect payment using the store POS
- Ensure racks of merchandise
- Submits orders, check delivery items and filling invoices
- Managed day to day operation and build rapport to all guest
Assistant Restaurant Manager
SHAIKH HAZZA BINTAHNOON BINMOHAMED AL-NAHYAN UNF GROUP
06.2021 - 12.2022
- Checking both quality and quantity of consumer goods and effective displays for the entire store
- Analyze marketing information and translated into strategic plans
- Coordinating, monitoring and reporting on daily operations
- Managing employee schedules, conducting performances reviews and enforcing disciplinary actions
- Managed team of 20 employees in scheduling, payroll and personal development
- Ensuring the store environment complies with health and safety regulations
- Maintaining a clean, organized and aesthetically pleasing store
- Resolving customer complaints and concerns in a timely manner
- Ensuring the store policies and procedures are followed
- Collaborate with team leads on setting and achieving team-specific goals
- LE BOULANGER RESTAURANT
Palace Supervisor
PALACE ADMIN of H.H SHEIKH DR. SULTAN BIN KHALIFA BIN ZAYED AL NAHYAN
10.2019 - 06.2021
- Allocate work duties to Team Members
- Perform routine inspections of all the Villa's room and daily check of place
- Report and follow up on any maintenance issues
- Schedule, supervise deep cleaning and preparation of events and parties
- Communicate with maids, maintenance department, gardener, laundry, securities and drivers
- Provide training to the housekeeping staff
- Issuing cleaning supplies and equipment to all the houses of Royal Family
- Ensure compliance with safety and sanitation policies in all areas
- Respond to Royal Family and guest special requests and complaints
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Recording and filling all the furniture's of every palace
- Managing the cleaning supplies and food supplies of the house
- Oversee all front and back of the house
- Setting the table according to the event and ensure all foods and beverages are prepared on time and complete
- ADVISOR TO H.H THE PRESIDENT OF U.A.E
Supervisor
IL CAFÉ DI ROMA - LAVAZZA
06.2017 - 10.2019
- Develop a high-performance team through effective employee development, coaching and training
- Promote a positive atmosphere, go above and beyond to guarantee each customer
- Effectively met and exceeded sales expectations
- Ensure all cash handling procedures are upheld
- Performs all POS duties, front and back of house functions including opening and closing procedure
- Stocked and restocked inventory upon shipment
- Updated store pricing, signage and merchandising based on current promotions
- Resolved customer problems by investigating issues, answering questions and building rapport
- Monitor staff attendance and work ethics
- Help achieve department and company objectives, action plans and key performance indicators
Supervisor
ADNH COMPASS -HEALTHPOINT HOSPITAL DELI MARCHE/CATERING
02.2016 - 06.2017
- Supervised and assisted catering chef and staff during preparation and presentation
- Inspected dining and serving areas to ensure cleanliness and proper setup
- Maintained contact with the kitchen staff, management and customers
- Mentored team members to learn processes and responsibilities building a positive environment
- Responsible for ensuring that the event runs smoothly and that the client's expectations are exceeded
- Resolve guest complaints promptly and professionally
Barista Maestro
EMIRATES LEISURE RETAIL- COSTA COFFEE
Dubai
10.2014 - 02.2016
- Making the Ordering and Inventory of the supplies needed
- Describes product details to customers
- Delivering the best coffee experience to every guest along with the highest levels of customer service
- Opening, closing the store and banking
- Receives and processes the customers payments
- Enthusiastic and friendly and can communicate confidently within a team and with guests. Work independently and as part of a team, willing to lean, and ideally have experience of working in a customer-facing environment
- Cleans and sanitizes all equipment, utensils, dishes, and work areas
- Ensures proper functioning of freezers, refrigerators, and heating
- Calibrating the coffee machine and coffee grinder.
- Good in latte art
- ELR Corporate Head Office Level 5, Emirates Holidays Bldg.
Education
Diploma in Business Management -
White Lamp Training Center
Abu Dhabi01-2022
English Fluency -
Congresswomen Mitos Program
Olongapo City01-2009
Tertiary Level - Midwifery
Gordon College
Olongapo City01-2008
Skills
- Hospitality Management
- Team-oriented
- Critical Thinking
- Public Relationship
- Building Rapport
- Verbal and Written Communication
- Time Management
- Strategic Prospecting Skills
- Flexible schedule
- Self-motivated
- Leadership
- Active listening
- Work under pressure
- Enthusiastic
- Presentation skills
- Convincing skills
- Negotiation skills
- Interpersonal skills
- Customer service
- Cash handling
- Reporting skills
Languages & Dialects
English
Certification
- English Grammar with Public Speaking
- Micro Excel
- Best in VLOOKUP
- Best in Index
- Best in COUNTIF & COUNTIFS
- Best in SUMIF & SUMIFS
- Best in EDATE & DATEIF
Accomplishments
- Nominated for TEN11 Employee of the month - May 8, 2025
- Nominated for Best Contracted Staff at Sheikh Shakbout City Hospital - November 4, 2025
- Nominated for Most Distinguished Staff at Sheikh Shakbout City Hospital - January 23, 2026
Custom
- Mr. Sultan Al Dhaheri, Director Office of Internal Audit, Abu Dhabi General Secretariat of Executive Council, +971506672111
- Mrs. Shaima Salem Al Saadi, Senior General Services Officer , SSMC, +971508222986
- Mr. Deepak Tiwari, Area Manager of TEN11, +971559115960
Personal Information
Age: 33
Timeline
Restaurant In-Charge
TEN11 COFFEE BOUTIQUE
06.2024 - Current
Stall and Market Salesperson
MERCURUIS INTERNATIONAL L.L.C
01.2023 - 03.2024
Assistant Restaurant Manager
SHAIKH HAZZA BINTAHNOON BINMOHAMED AL-NAHYAN UNF GROUP
06.2021 - 12.2022
Palace Supervisor
PALACE ADMIN of H.H SHEIKH DR. SULTAN BIN KHALIFA BIN ZAYED AL NAHYAN
10.2019 - 06.2021
Supervisor
IL CAFÉ DI ROMA - LAVAZZA
06.2017 - 10.2019
Supervisor
ADNH COMPASS -HEALTHPOINT HOSPITAL DELI MARCHE/CATERING
02.2016 - 06.2017
Barista Maestro
EMIRATES LEISURE RETAIL- COSTA COFFEE
10.2014 - 02.2016
Diploma in Business Management -
White Lamp Training Center
English Fluency -
Congresswomen Mitos Program
Tertiary Level - Midwifery
Gordon College