Michelle Rodrigues
Dubai
Summary
Proactive Administrative Professional with extensive experience in managing complex office environments. Coordinates training sessions and assesses their impact for continuous improvement. Implements streamlined processes to enhance operational efficiency and align with departmental objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Adminstrative Secretary - Professional Development Office
Rashid Hospital
Dubai
10.2024 - Current
- Allocate and distribute the departmental training budget.
- Obtained approval for the training budget from higher management and the central training board.
- Collaborate with department heads to identify training needs.
- Arrange Training sessions, CME hours, Budget management, venue, catering materials and ensure participation.
- Evaluated effectiveness of training initiatives through feedback assessments, implementing suggestions for improvement.
- Prepared dashboard for all hospital staff training requests, tracking budget allocations and training needs.
- Dispatched training request approvals to all staff participating in both internal and external trainings and monitored their training leave balance.
- Enter all staff trainings in Learning Management system, for staff training leave on GRP system.
- Monitor and assure that the clinical attachments request is been approved or returned in the Coordinated activities with Dubai Health to streamline operations. website.
- Coordinated and secured approval for university student rotations in the designated departments.
- Organize orientation program for all new attachments weekly.
- Liaised between MBBRU and Rashid hospital to ensure smooth processing of all attachment requirements.
- Managing day-to-day Administrative issues and attending to all the emails and calls.
- Dubai Health
Administrative Secretary - Quality & Professional Development Office
Rashid Hospital
Dubai
10.2010 - 10.2024
- Coordinated Joint Commission International Accreditation processes and oversaw all JCI Committees, ensuring compliance and quality standards.
- Conduct Hospital- wide workshops / conferences/events & trainings (arranging CME hours for the sessions).
- Prepared budget for staffing, staff training, events & conferences reports annually.
- Plan and coordinate on-site and off-site meetings for the HOD & the team.
- Managed high-volume email for Quality Office Mailbox, responding efficiently to minimize query backlogs.
- Maintained strict confidentiality with sensitive information, financial documents, records and personal matters.
- Maintain follow-up task for Head of Quality & Quality Team and monitoring deadlines.
- Monitoring office supplies and ordering replacements.
- Prepared certificates for attendees and presenters, coordinating food and venue logistics to ensure successful activities.
- Coordinated schedules and provided necessary information to staff for special projects across departments.
- Contributed to healthcare initiatives at Dubai Health.
- Contributed to healthcare initiatives at Dubai Health
Personal Secretary - CEO's Office
Head Quarters
Dubai
07.2010 - 10.2010
- Provided comprehensive administrative and clerical support to CEO, facilitating efficient operations.
- Coordinated travel arrangements and booked accommodation for senior staff, optimising costs and adhering to schedules.
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.
- Handled high call volumes through successful switchboard operation.
- Greeted visitors, recorded personal information, and directed them to appropriate departments, ensuring a professional reception experience.
- Sorted and distributed incoming mail and communications.
- Dubai Health
Customer Care Executive
EMAAR Properties PJSC
Dubai
03.2009 - 06.2010
- Resolved customer complaints and queries via email, fax, and call center service requests, meeting defined timelines to enhance customer experience.
- Managed 1,000+ daily customer emails through EMAAR website, ensuring prompt responses and customer engagement.
- Handled escalated complaints, achieving customer satisfaction through effective resolution strategies.
- Conducted follow-up calls to monitor and enhance customer experience.
- Provided customers with clear guidance on lifecycle policies and procedures.
- Maintained accurate records in Oracle CRM, including interactions and service requests.
- Prioritized daily tasks to meet departmental goals and SLAs.
- Drafted official customer correspondence for the Customer Care department.
- Processed service fee waiver requests in line with company policies.
- Maintained strong knowledge of projects to support customer and internal queries.
- Reported complex issues to senior management for resolution.
- Prepared weekly reports on cheque collections.
- Prioritized daily tasks to meet departmental goals and SLAs.
Property Handover Executive
EMAAR Properties PJSC
Dubai
02.2004 - 03.2009
- Managed temporary accommodation inventory and Rent-to-Own (RTO) returns.
- Oversaw key issuance and tracking processes to maintain organisational security.
- Delivered excellent customer service to support long-term relationship building.
- Provided front-desk support and assisted customers at reception.
- Processed and updated customer data sheets, ensuring accuracy of customer information to support data integrity.
- Maintained project status reports and department templates, generating timely reports to inform project progress.
- Assisted community project supervisors with administrative and operational tasks to enhance project efficiency.
Education
Masters in Business Administration - Human Resources Management
Jaipur National University
India01-2015
Post Graduate Diploma in Business Management -
St. Aloysius College
India01-2003
Skills
- Office Administration
- Calendar Management
- Email Management
- Meeting Scheduling
- Appointment Setting
- Customer Service
- Time Management
- Conflict Resolution
- Interpersonal Communication
- Team Leadership
- Stress Management
- Microsoft Office
Certification
- OTHM - Technical Certificate in Occupational Health and Safety - Level 3, Conference/Issuer of the certificate
- Certification Course for Nursing Assistant, Newton Institute - Dubai, 2023-01-01
- Driving License - LMV, Dubai
Languages
Hindi
Upper Intermediate
B2
Timeline
Adminstrative Secretary - Professional Development Office
Rashid Hospital
10.2024 - Current
Administrative Secretary - Quality & Professional Development Office
Rashid Hospital
10.2010 - 10.2024
Personal Secretary - CEO's Office
Head Quarters
07.2010 - 10.2010
Customer Care Executive
EMAAR Properties PJSC
03.2009 - 06.2010
Property Handover Executive
EMAAR Properties PJSC
02.2004 - 03.2009
Masters in Business Administration - Human Resources Management
Jaipur National University
Post Graduate Diploma in Business Management -
St. Aloysius College