MICHELLE TOLENTINO SANTOS
Burjuman ,dubai
Summary
Aim to secure a position within a reputable organization offering a stable environment, particularly in marketing, sales and customer service. Aspire to establish a long-term relationship and contribute extensive experience to enhance customer satisfaction
Overview
24
24
years of professional experience
Work History
Receptionist Administrator
Cle Dor Real Estate Development
Dubai, United Arab Emirates
06.2024 - 07.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Key Accounts Executive
DRIVETECH INDUSTRIAL CORP
Philippines
01.2022 - 03.2022
- Building and maintaining strong relationships with key accounts -Understanding and meeting the unique needs and requirements of each client, ensuring customer satisfaction -Developing and implementing sales strategies to increase revenue
Account Executive Manager
AYA'S FOOD PRODUCTS MANUFACTURING
Philippines
01.2019 - 01.2021
- Building and maintaining strong relationships with key accounts in the food industry.-Managing purchasing, supplier relationships, and negotiating prices-Negotiating contracts, pricing, and terms with clients to maximize profitability
Property Specialist
ORTIGAS LAND
Philippines
01.2017 - 01.2019
- Created immersive customer service experiences through patient and effective resolution of concerns-Supervised and coordinated daily operations-Resolving any issues or concerns raised by clients in a timely and effective manner
Account Executive
CAMDEN INTL. CORP
Philippines
01.2011 - 01.2017
- Offer back-office support to the sales leads
- That involves the preparation of quotations, price negotiations documents, project management of customers' activities.- Ensured on-time delivery and follow-ups, even with difficult clients
Marketing Assistant
MCDONALDS COMPANY
Philippines
01.2006 - 01.2011
- Organizing and managing events for the restaurant-Planned and evaluated various restaurant activities to enhance overall performance-Actively liaised with the Food and Beverage Manager to ensure client satisfaction and-Monitoring market trends, competitor activity, and consumer preferences to identify growth opportunities.
Administrative Assistant
ARCLIGHT SCHOOL
Philippines
01.2001 - 01.2005
- Organize and schedule appointments and meetings-Assists in establishing and administering the school's student discipline-Assists the school principal in ensuring that the school's policies and procedures related to student discipline referrals and discipline action plans meet requirements
Education
Information Technology -
AMA College
SECONDARY SCHOOL -
Holy Rosary Parochial Institute
Skills
- Customer Service
- MS Office
- Hard-working
- Social Media & Marketing
- Time Management
- Creativity
- Communication skills
Languages
Tgalog
English
Japanese
Professional Highlights
- Received recognition or awards for outstanding performance and contributions to the sales and marketing team.
- Developed and implemented a customer loyalty program that increased repeat business and client referrals
- Experienced individual with a proven ability to identify and recruit new partners for long-term success as well as manage existing key accounts to drive growth
- Developed strategic relationships with key accounts to drive increased revenue. Analyzing client's data to provide customer relationship management
Maritalstatus
Single
Personal Information
- Date of Birth: 08/08/83
- Nationality: Philippines
References
Available upon request
Hobbies and Interests
- Volunteering
- Reading
- Photography
- Watching Documentaries
Timeline
Receptionist Administrator
Cle Dor Real Estate Development
06.2024 - 07.2024
Key Accounts Executive
DRIVETECH INDUSTRIAL CORP
01.2022 - 03.2022
Account Executive Manager
AYA'S FOOD PRODUCTS MANUFACTURING
01.2019 - 01.2021
Property Specialist
ORTIGAS LAND
01.2017 - 01.2019
Account Executive
CAMDEN INTL. CORP
01.2011 - 01.2017
Marketing Assistant
MCDONALDS COMPANY
01.2006 - 01.2011
Administrative Assistant
ARCLIGHT SCHOOL
01.2001 - 01.2005
Information Technology -
AMA College
SECONDARY SCHOOL -
Holy Rosary Parochial Institute