MICHELLE TOLENTINO SANTOS
Burjuman ,dubai
Summary
Aim to secure a position within a reputable organization offering a stable environment, particularly in marketing, sales and customer service. Aspire to establish a long-term relationship and contribute extensive experience to enhance customer satisfaction
Overview
24
24
years of professional experience
Work History
Receptionist Administrator
Cle Dor Real Estate Development
06.2024 - 07.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Key Accounts Executive
DRIVETECH INDUSTRIAL CORP
01.2022 - 03.2022
- Building and maintaining strong relationships with key accounts -Understanding and meeting the unique needs and requirements of each client, ensuring customer satisfaction -Developing and implementing sales strategies to increase revenue
Account Executive Manager
AYA'S FOOD PRODUCTS MANUFACTURING
01.2019 - 01.2021
- Building and maintaining strong relationships with key accounts in the food industry.-Managing purchasing, supplier relationships, and negotiating prices-Negotiating contracts, pricing, and terms with clients to maximize profitability
Property Specialist
ORTIGAS LAND
01.2017 - 01.2019
- Created immersive customer service experiences through patient and effective resolution of concerns-Supervised and coordinated daily operations-Resolving any issues or concerns raised by clients in a timely and effective manner
Account Executive
CAMDEN INTL. CORP
01.2011 - 01.2017
- Offer back-office support to the sales leads
- That involves the preparation of quotations, price negotiations documents, project management of customers' activities.- Ensured on-time delivery and follow-ups, even with difficult clients
Marketing Assistant
MCDONALDS COMPANY
01.2006 - 01.2011
- Organizing and managing events for the restaurant-Planned and evaluated various restaurant activities to enhance overall performance-Actively liaised with the Food and Beverage Manager to ensure client satisfaction and-Monitoring market trends, competitor activity, and consumer preferences to identify growth opportunities.
Administrative Assistant
ARCLIGHT SCHOOL
01.2001 - 01.2005
- Organize and schedule appointments and meetings-Assists in establishing and administering the school's student discipline-Assists the school principal in ensuring that the school's policies and procedures related to student discipline referrals and discipline action plans meet requirements
Education
Information Technology -
AMA College
SECONDARY SCHOOL -
Holy Rosary Parochial Institute
Skills
- Customer Service
- MS Office
- Hard-working
- Social Media & Marketing
- Time Management
- Creativity
- Communication skills
Languages
Tgalog
English
Japanese
Professional Highlights
- Received recognition or awards for outstanding performance and contributions to the sales and marketing team.
- Developed and implemented a customer loyalty program that increased repeat business and client referrals
- Experienced individual with a proven ability to identify and recruit new partners for long-term success as well as manage existing key accounts to drive growth
- Developed strategic relationships with key accounts to drive increased revenue. Analyzing client's data to provide customer relationship management
Maritalstatus
Single
Personal Information
- Date of Birth: 08/08/83
- Nationality: Philippines
References
Available upon request
Hobbies and Interests
- Volunteering
- Reading
- Photography
- Watching Documentaries
Timeline
Receptionist Administrator
Cle Dor Real Estate Development
06.2024 - 07.2024
Key Accounts Executive
DRIVETECH INDUSTRIAL CORP
01.2022 - 03.2022
Account Executive Manager
AYA'S FOOD PRODUCTS MANUFACTURING
01.2019 - 01.2021
Property Specialist
ORTIGAS LAND
01.2017 - 01.2019
Account Executive
CAMDEN INTL. CORP
01.2011 - 01.2017
Marketing Assistant
MCDONALDS COMPANY
01.2006 - 01.2011
Administrative Assistant
ARCLIGHT SCHOOL
01.2001 - 01.2005
Information Technology -
AMA College
SECONDARY SCHOOL -
Holy Rosary Parochial Institute
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