MICHELLE ANGELA B. SATURAY

• Welcomed patients with kindness to enhance checking in processes.
• Collected and provided patient information to relevant medical professionals.
• Checking insurance eligibility of the patient.
• Completed and processed forms for insurance billing and special claims.
• Answered phone calls and messages for physician, medical facility, scheduling appointments and handling patient inquiries.
• Coordinated insurance paperwork for seamless claim processing.
• Interacted with various departments to ensure streamlined flow of information and documents.
• Updated patient records for continued compliance with policies.
• Coordinated with laboratory and imaging departments for seamless integration of test results into patient records.
• Coordinated timely billing for appointments and procedures, preparing and distributing statements to patients.
• Documented patient encounter information, laboratory results, and correspondence for records.
• Updated patient medical records meticulously for accurate treatment history tracking.

Primary focused on the company's insurance and corporate receivables, thus making sure to:

• set realistic and accurate monthly collection target through ageing analysis
• send monthly SOA to all payers (both insurance and corporate clients) and continuous update, whilst analyzing their payment behaviour for effective follow ups.
• maintain daily payment update and keeping up to date posting in the system.

Reconciliation Function mostly focused on:

• maintaining records of all remittance advice and submission XML from DHPO and Greenrain
• allocating remitted transaction with confirmed payments in the system or manually
• making sure that all remitted transaction are posted
• coordinating with all insurance related information requirements such us bank statement, generating pharmacist discrepancy,
• maintaining orderly filed documents like sign-off letter, bank details and others.
• Prepared insurance claims for submission to clearing houses or insurance companies.

• Accepted prescriptions from customers, checking critical details such as eligibility prior to dispensing using 2WHAM questioning techniques.
• Ordered sufficient stock in line with company procedures to meet customer demand, minimising expired product loss by 1%.
• Consulted with pharmacist in charge on complex customer requirements to ensure correct advice was provided.
• Operated POS and performed front counter tasks to facilitate daily operations.