Michelle Fatima Fernandes
Dubai,United Arab Emirates
Summary
Executive and administrative support professional with 20+ years of experience in manufacturing and FMCG environments. Provide executive coordination across business operations, cross-functional teams, and senior leadership. Manage reporting, project administration, stakeholder communication, and process improvement to sustain operational efficiency.
Overview
2
2
Languages
4
4
years of post-secondary education
23
23
years of professional experience
Work history
Senior Executive - Business Support.
Al Ghurair Foods
Dubai, United Arab Emirates
2015.06 - Current
- Managed COOs’ calendars, appointments, meetings and travel arrangements.
- Coordinated daily schedules to support time management and clear prioritisation decisions.
- Prepared meeting agendas, presentations, reports, briefings, and correspondence documents.
- Screened and prioritised emails, calls, and other communications for faster response.
- Handled Dubai Trade Portal and JAFZA tasks, including employee management support.
- Managed annual renewal of trade and industrial licences for regulatory compliance.
- Processed new employment visas, residence permit renewals, and visa cancellations documentation.
- Administered employee records, including salary certificates, passport updates, and designation changes.
- Uploaded mandatory medical insurance and workmen’s compensation documents on Dubai Trade Portal.
- Supported HR recruitment and onboarding, and monitored allowances and benefits accurately.
- Processed employee leave applications through Oracle HRMS with complete records.
- Generated and maintained HR reports for attendance, overtime, sick leave, and personnel records.
- Renewed JAFZA and Petrochemical gate passes and occupational health cards.
- Coordinated meetings, training schedules, and employee development activities with managers.
- Arranged domestic and international travel, including flights, hotels, and logistics.
- Processed utility bills and coordinated timely submissions for finance payments.
Sales coordinator/ Customer Service Representative
Food Specialities Ltd
Dubai , United Arab Emirates
2010.11 - 2015.05
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Liaised regularly with logistics department to ensure timely deliveries.
- Achieved decreased order processing time with proficient use of CRM tools.
- Generated monthly sales forecasts which helped in inventory management.
Office Coordinator cum Secretary
Lillidale Animal Health
Dubai , United Arab Emirates
2003.10 - 2010.09
- Organised and coordinated office operations by streamlining administrative procedures.
- Streamlined processes and procedures to improve workflow efficiency in the office.
- Prioritised workload effectively resulting in increased productivity across the board.
- Maintained updated contact database for easy access to information.
Education
High School Diploma - English, Economics
Rosary College of Commerce & Arts
Margao- Navelim 1994.01 - 1998.01
Languages
English
Fluent
Hindi
Intermediate
Timeline
Senior Executive - Business Support.
Al Ghurair Foods
2015.06 - Current
Sales coordinator/ Customer Service Representative
Food Specialities Ltd
2010.11 - 2015.05
Office Coordinator cum Secretary
Lillidale Animal Health
2003.10 - 2010.09
High School Diploma - English, Economics
Rosary College of Commerce & Arts
1994.01 - 1998.01