Michelle Joy Jacaria
Al khail gate 1,Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take an added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Administrative & QC repair specialist.
The Shoe Butler Llc,
Al Barsha 1, Dubai, Uae
01.2023 - Current
- Handling complete operation and administration department including workshop and store.
- Received and Performed Assessment on repair items from store to diagnose issues.
- Explained and suggest to the customer which type of repair services might appeal to them.
- Supervise and Preparing line ups for the artisans.
- Good knowledge in luxuries brands and leather goods.
- Quality Control: Making sure that quality of the work meets customer Expectations without any compromise.
- Cultivate strong relationships with clients through excellent communication skills and genuine concern for their needs.
- Manage inventory, ordered new materials/equipments and schedule repairs for damage equipment.
- Prepare and encodes sales data information for company records.
- Partnered with internal teams to develop new operating opportunities to enhance service delivery.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Type your achievements and responsibilities here.
Administrative & QC Analyst.
800 Leather Trading Llc
Head Office, Alquoz 1, Dubai, Uae
08.2018 - 12.2022
- Afters sales specialist for luxury brands such as Dior, Fendi, Saint laurent, Richemont (Cartier & Montblanc), Aigner.
- Received and assess on repairing items from store/brands and recording, arranging to the system according to the job time frame on day to day basis.
- Leads and direct team mate’s for individual tasks.
- Performs necessary communication and updates to customer regularly.
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed training materials, SOPs, and work instructions to supplement new team member onboarding.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Provided expert guidance during regulatory inspections, resulting in positive outcomes for the organization.
- Assisted in the continuous improvement of quality control systems through regular audits, feedback, and process updates.
- Managed the successful completion of multiple simultaneous projects while maintaining strict deadlines and high-quality outputs.
- Organized regular training sessions for team members to enhance their technical knowledge and skills, leading to better performance outcomes.
- Improved product quality by conducting thorough analyses and implementing corrective actions.
- Reported problems and concerns to management.
Sales Specialist
Lovin My Bags Llc
Dubai Mall, Dubai, Uae
07.2016 - 08.2018
- Greet and assist customers on their needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Preparing monthly sales reports.
Education
Office Management Airlines - Aviation Management And Operations
Zamboanga Institute of Aviation And Technology
Zamboanga City, Philippines04.2004
Skills
- Quality Control
- Administrative Support
- Communication
- Teamwork
- Customer Relationship Management
- Problem-solving abilities
- Quick learner & Positive Attitude
- Time management
- Inventory management
Additional Information
- Microsoft Office Package
- Microsoft word, Excell
- POS system
- Trello Enterprise Database software
REFERENCE:
Available upon request.
DECLARATION:
I hereby declare that the above information given is true to the best of my knowledge.
Timeline
Administrative & QC repair specialist.
The Shoe Butler Llc,
01.2023 - Current
Administrative & QC Analyst.
800 Leather Trading Llc
08.2018 - 12.2022
Sales Specialist
Lovin My Bags Llc
07.2016 - 08.2018
Office Management Airlines - Aviation Management And Operations
Zamboanga Institute of Aviation And Technology