Michelle Nomuhle Ncube
Customer Service
Dubai
Summary
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.Skilled in gaining customer loyalty by providing exceptional service,support and being friendly and welcoming. Flexible and dependable when working with others and open to building new skills.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work History
Sales Associate
ALSHAYA GROUP
Dubai
02.2022 - Current
- Educate customers on product and service offering , engaging in special offers and promotions to increase sales
- Listen to customer needs and preferences to provide targeted advise increasing sales opportunities
- Promoting store card and special offers
- Guarantee high levels of customer satisfaction through product knowledge and attentive service
- Reconcile cash drawer at start and end of each shift , accounting for errors
- Engage with customers to build rapport and loyalty.
- Educate clients on current promotional offerings and products using persuasive selling tactics.
- Accurately process POS transactions, returning coin, currency, payment cards and receipts to customers.
Sales Associate/Customer Service Associate
Woolworths (Apparel, Home and Clothing)
Durban
02.2020 - 08.2021
- Accepted and processed cash , cheque, card and mobile payments using Point Of Sale system
- Greeted customer and offered assistance with selecting merchandise , finding accessories and completing purchases
- Upselling and cross selling to customers to reach targets and increase profit
- Increased store revenue from impulse and add on buys by promoting POS offers with every sale
- Performed daily store opening and closing readying sales floor and ensuring security measures
- Worked energetically to maintain efficient operations during peak trading hours
- Used product knowledge sales abilities and customer relations skills to drive substantial profit increases.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Recommended accessories and complementary purchases to boost revenue.
Health & Nutrition Assistant
DanChurchAid Zimbabwe
Bulawayo
04.2019 - 10.2019
- Assisted patients with completion of menus appropriate for specific dietary requirements
- Completed detailed nutritional assessment of each patient based on health history , medical condition and energy requirements
- Discussed with pregnant women about nutritional needs and benefits of breast feeding
- Attended personal meetings and training sessions to improve skills and learn new policies and procedures
- Traveled door to door in assigned communities and requested participation in census interview , clearly explaining process and purpose
- Maintained records of houses visited , surveys completed and money spent
- Contacted interviewees to rectify survey issues and ask follow-up questions
- Taught health education classes for community workers and members of public.
Education
Bachelor of Science - Food Science and Nutrition
Solusi University
Zimbabwe 05.2014 - 03.2019
Ordinary Level -
Solusi Adventist High School
Zimbabwe 02.2007 - 11.2010
Skills
Sales trends
Expert in upselling
Product Knowledge
Time management
Result oriented
Good written and oral communication skills
Practical knowledge on MS Office and Excel
Team work
Timeline
Sales Associate
ALSHAYA GROUP
02.2022 - Current
Sales Associate/Customer Service Associate
Woolworths (Apparel, Home and Clothing)
02.2020 - 08.2021
Health & Nutrition Assistant
DanChurchAid Zimbabwe
04.2019 - 10.2019
Bachelor of Science - Food Science and Nutrition
Solusi University
05.2014 - 03.2019
Ordinary Level -
Solusi Adventist High School
02.2007 - 11.2010