Midhula Muraleedharan
Sharjah
Summary
Detail-oriented professional with exceptional communication and management skills. Proven track record of effectively handling multiple tasks in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with strong focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cargo Operations Agent
Sharjah Aviation Services
Sharjah, United Arab Emirates
06.2023 - Current
- Enhanced customer satisfaction by addressing and resolving concerns related to cargo handling and documentation.
- Coordinated with airlines, ground handlers, and warehouse staff to ensure timely processing of cargo shipments.
- Ensured compliance with regulatory requirements by conducting regular audits of shipment documents and operational procedures.
- Maintained accurate inventory records for incoming and outgoing shipments, ensuring smooth cargo operations.
- Participated in industry seminars and trainings; applied acquired knowledge towards improving departmental processes and procedures.
- Trained new team members in company policies and standard operating procedures for successful integration into the team.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
Sales Coordinator
LUBREX FZC
SHARJAH, UAE
11.2022 - 05.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Receptionist Administrator
Al Suwaidi Computers LLC
DUBAI
04.2022 - 10.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Supported executive team with travel arrangements, optimizing schedules and logistics.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
Receptionist Cum Cashier
ALHIND TOURS AND TRAVELS
Kerala-India, India
05.2016 - 03.2021
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
TRK HIGHER SECONDARY SCHOOL
KERALA INDIA03.2007
No Degree - ABACUS,GALILEO,AMADEUS
BIRD ACADEMY FOR TRAVEL & TOURISM
KERALA INDIA01.2013
Skills
- Team coordination
- Clear communication
- Effective self-driven approach
- Dependable team member
- Adaptability in challenging situations
- Decision-making capacity
- Warehouse operations proficiency
- Quality assurance in documentation
- Cargo coordination
- Skilled at juggling competing priorities
- Documentation management
Languages
ENGLISH
Bilingual or Proficient (C2)
MALAYALAM
Bilingual or Proficient (C2)
HINDI
Upper intermediate (B2)
TAMIL
Bilingual or Proficient (C2)
Passport Number
Y1423307
Passport Expiry Date
14/05/2034
Visa Status
EMPLOYMENT VISA
Personal Information
Nationality: INDIAN
Hobbies and Interests
- COMMUNITY INVOLVEMENT
- WRITING
- READING
- TRAVELING
- LISTENING MUSIC
Disclaimer
I hereby declare that all above-mentioned information is in accordance with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above mentioned particulars.
Certification
- INITIAL DGR TRAINING FOR WAREHOUSE AND RAMP HANDLING
- AVIATION SECURITY AWARENESS
- TIME & TEMPERATURE SENSITIVE CARGO HANDLING
Timeline
Cargo Operations Agent
Sharjah Aviation Services
06.2023 - Current
Sales Coordinator
LUBREX FZC
11.2022 - 05.2023
Receptionist Administrator
Al Suwaidi Computers LLC
04.2022 - 10.2022
Receptionist Cum Cashier
ALHIND TOURS AND TRAVELS
05.2016 - 03.2021
High School Diploma -
TRK HIGHER SECONDARY SCHOOL
No Degree - ABACUS,GALILEO,AMADEUS
BIRD ACADEMY FOR TRAVEL & TOURISM