Summary
Overview
Work History
Education
Skills
Languages
Passport Number
Passport Expiry Date
Visa Status
Personal Information
Hobbies and Interests
Disclaimer
Certification
Timeline
Generic
Midhula Muraleedharan

Midhula Muraleedharan

Sharjah

Summary

Detail-oriented professional with exceptional communication and management skills. Proven track record of effectively handling multiple tasks in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with strong focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cargo Operations Agent

Sharjah Aviation Services
06.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving concerns related to cargo handling and documentation.
  • Coordinated with airlines, ground handlers, and warehouse staff to ensure timely processing of cargo shipments.
  • Ensured compliance with regulatory requirements by conducting regular audits of shipment documents and operational procedures.
  • Maintained accurate inventory records for incoming and outgoing shipments, ensuring smooth cargo operations.
  • Participated in industry seminars and trainings; applied acquired knowledge towards improving departmental processes and procedures.
  • Trained new team members in company policies and standard operating procedures for successful integration into the team.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.

Sales Coordinator

LUBREX FZC
11.2022 - 05.2023
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.

Receptionist Administrator

Al Suwaidi Computers LLC
04.2022 - 10.2022
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Acted as first point of contact and set appointments for prospective clients.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Supported executive team with travel arrangements, optimizing schedules and logistics.
  • Maintained inventory of office supplies, preventing shortages and supporting daily operations.

Receptionist Cum Cashier

ALHIND TOURS AND TRAVELS
05.2016 - 03.2021
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Learned duties for various positions and provided backup at key times.


Education

High School Diploma -

TRK HIGHER SECONDARY SCHOOL
KERALA INDIA
03.2007

No Degree - ABACUS,GALILEO,AMADEUS

BIRD ACADEMY FOR TRAVEL & TOURISM
KERALA INDIA
01.2013

Skills

  • Team coordination
  • Clear communication
  • Effective self-driven approach
  • Dependable team member
  • Adaptability in challenging situations
  • Decision-making capacity
  • Warehouse operations proficiency
  • Quality assurance in documentation
  • Cargo coordination
  • Skilled at juggling competing priorities
  • Documentation management

Languages

ENGLISH
Bilingual or Proficient (C2)
MALAYALAM
Bilingual or Proficient (C2)
HINDI
Upper intermediate (B2)
TAMIL
Bilingual or Proficient (C2)

Passport Number

Y1423307

Passport Expiry Date

14/05/2034

Visa Status

EMPLOYMENT VISA

Personal Information

Nationality: INDIAN

Hobbies and Interests

  • COMMUNITY INVOLVEMENT
  • WRITING
  • READING
  • TRAVELING
  • LISTENING MUSIC

Disclaimer

I hereby declare that all above-mentioned information is in accordance with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above mentioned particulars.

Certification

  • INITIAL DGR TRAINING FOR WAREHOUSE AND RAMP HANDLING
  • AVIATION SECURITY AWARENESS
  • TIME & TEMPERATURE SENSITIVE CARGO HANDLING

Timeline

Cargo Operations Agent

Sharjah Aviation Services
06.2023 - Current

Sales Coordinator

LUBREX FZC
11.2022 - 05.2023

Receptionist Administrator

Al Suwaidi Computers LLC
04.2022 - 10.2022

Receptionist Cum Cashier

ALHIND TOURS AND TRAVELS
05.2016 - 03.2021

High School Diploma -

TRK HIGHER SECONDARY SCHOOL

No Degree - ABACUS,GALILEO,AMADEUS

BIRD ACADEMY FOR TRAVEL & TOURISM

Similar Profiles

CREATE PROFILE
Midhula Muraleedharan