MIDHUN MATHEW
Sharjah,SH
Summary
Experienced with managing cashier operations and leading teams to ensure smooth workflow. Utilizes communication and leadership skills to enhance team performance and customer service. Track record of resolving issues promptly and maintaining high standards of accuracy and reliability.
Overview
7
7
years of professional experience
Work History
Cashier Supervisor
Happy 7 Days-Hypermarket
08.2024 - 10.2025
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Sales Executive in Credit Department
HDFC Bank
12.2021 - 10.2023
- Attended marketing and sales meetings to motivate staff, identify challenges and align targeted goals.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Participated in continuous product development training to maximise sales potential.
- Customised service offerings to accommodate consumer needs.
- Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.
- Closed large sales to exceed quota and align with company targets.
- Applied processes and systems with proven results to increase customer satisfaction.
- Studied competitors to develop innovative selling strategies.
- Overhauled lead generation procedures to trigger growth in territory.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Warehouse Assistant
Instakart Pvt Ltd
08.2018 - 11.2021
- Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Participated in meetings with warehouse teams to resolve queries and issues.
- Consistently complied with workplace health and safety measures to minimise operational risk.
- Picked orders to meet productivity targets.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
Education
Diploma - Electronics Engineering
State Board of Technical
2018
Plus Two Kerala State Board
2012
Bachelor of Arts - Accounting And Finance
Andhra University
Visakhapatnam03-2024
Skills
- Sales strategy development
- Sales performance tracking
- Point of sale system management
- Team development
- Cash handling proficiency
- Customer engagement
- Systematic issue resolution
- Logistics coordination
- Collaborative team member
- Effective problem-solving
- Management of warehouse activities
- Operational efficiency in retail
- Customer service training
- Safety compliance expertise
- Expertise in cash transactions
- Experienced with point-of-sale technology
- Efficiency enhancement
Languages
English
Advanced
C1
Tamil
Intermediate
B1
Hindi
Intermediate
B1
Malayalam
Bilingual or Proficient (C2)
Passport No :
V6679494
Timeline
Cashier Supervisor
Happy 7 Days-Hypermarket
08.2024 - 10.2025
Sales Executive in Credit Department
HDFC Bank
12.2021 - 10.2023
Warehouse Assistant
Instakart Pvt Ltd
08.2018 - 11.2021
Plus Two Kerala State Board
Diploma - Electronics Engineering
State Board of Technical
Bachelor of Arts - Accounting And Finance
Andhra University