MIDHUN MOHAN
Dubai
Summary
Service-centric Restaurant Supervisor with 15 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
18
18
years of professional experience
Work History
Restaurant Supervisor
Jones The Grocer
Dubai
08.2019 - Current
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Maintained impressive 100% accuracy of financial transactions, overseeing error-free processing of cash, and credit card transactions.
Manager
Zaki Hotel Apartments
Sur
08.2016 - 06.2018
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant Restaurant Manager
Hacienda de Goa Resort
Goa
06.2015 - 12.2015
- Identified team weak points and implemented corrective actions to resolve concerns.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Food and Beverage Supervisor
La Porte des Indes Restaurant
London
06.2010 - 10.2013
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Assistant F&B Manager
Coco Diner Restaurant
London
11.2007 - 11.2009
- Acted as point of contact for vendor collaboration for contracted services.
- Interacted with customers by phone, email, or in-person to provide information.
- Created training modules in partnership with HR for new hires.
- Recommended strong business plans, operational decisions and financial processes to support business sustainability.
Bar Supervisor
Hilton Hotel
Black pool
10.2005 - 11.2007
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Purchased supplies according to expected demand.
Education
Associate of Arts - Post Graduate Diploma in Hospitality Management
UK College of Business
LondonBachelor of Arts - Hospitality And Tourism Management BA (Hons)
Calicut University
KeralaSkills
- Storage Organization
- Accounts Payable and Accounts Receivable
- Production Efficiency
- Restaurant Policies and Procedures
- Guest Satisfaction
- Staff Supervision
- Hospitality Management
- Health and Safety Standards
Timeline
Restaurant Supervisor
Jones The Grocer
08.2019 - Current
Manager
Zaki Hotel Apartments
08.2016 - 06.2018
Assistant Restaurant Manager
Hacienda de Goa Resort
06.2015 - 12.2015
Food and Beverage Supervisor
La Porte des Indes Restaurant
06.2010 - 10.2013
Assistant F&B Manager
Coco Diner Restaurant
11.2007 - 11.2009
Bar Supervisor
Hilton Hotel
10.2005 - 11.2007
Associate of Arts - Post Graduate Diploma in Hospitality Management
UK College of Business
Bachelor of Arts - Hospitality And Tourism Management BA (Hons)
Calicut University
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