GOOD AT SINGING
MIDHUN MOHAN M
BARISTA
DUBAI
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Barista
THE COFFEE CLLUB
02.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
Bar Waiter
GOLDEN TULIP HOT SPRINGS RESORT AND SPA RAK UAE
09.2018 - 02.2019
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Received over 16 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Poured and prepared mixed drinks for over 80 customers daily.
- Communicated with guests to record orders and assess needs.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained accuracy and efficiency when processing sales transactions.
Education
DIPLOMA IN HOTEL MANAGEMENT AND CATERINGTECHNOLOGY - Hotel Management
MUNNAR CATERING COLLEGE
KERALA , INDIA 04.2001 -
Skills
Espresso Machine Operation
POS Systems
Menu Memorization
Up-Selling
Coffee Expertise
Opening and Closing Duties
Cash Handling
Team Leadership
Fluent in ENGLISH
Fluent in HINDI
Fluent in MALAYALAM
Fluent in TAMIL
Table Setting Knowledge
Order Taking
Interests
MAKING MY SOCIAL CIRCLE MORE FUN AND FRIENDLY
PHOTOGRAPHY
COOKING
Timeline
Barista
THE COFFEE CLLUB
02.2022 - Current
Bar Waiter
GOLDEN TULIP HOT SPRINGS RESORT AND SPA RAK UAE
09.2018 - 02.2019
DIPLOMA IN HOTEL MANAGEMENT AND CATERINGTECHNOLOGY - Hotel Management
MUNNAR CATERING COLLEGE
04.2001 -