MIDIYA SALEM ALKHATTAL ALMUHAIRI
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Officer-Trainee
Tasheel
12.2017
- Assist customers in processing transactions such as MOHRE, GDRFA, EIDA, DED and other government related transactions. - Provide customers with accurate information on new government policies.
Junior Sales Executive
Etisalat
12.2022 - 02.2024
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Officer – learning
Al Ghurair Investment
04.2024 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Wrote detailed narrative reports.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Confirmed appointments, communicated with clients, and updated client records.
UAE National Team Member, Shooting Team
01.2014 - 12.2016
- Exercise and practice under the direction of athletic trainers or professional coaches in order to develop skills, improve physical condition, and prepare for competitions - Maintain optimum physical fitness levels by training regularly, following nutrition plans and consulting with health professionals to ensure optimum health and performance. - Participate in athletic events and competitive sports, according to established regulations - Receive instructions from coaches and other sports staff prior to events, and discuss their performance afterwards leading to rigorous work oy plan and action plans to improve - Represent teams or professional sports clubs, performing such activities as meeting with members of the media, making speeches, or participating in charity events - Assess performance following athletic competition, identifying strengths and weaknesses and making adjustments to improve future performance
Education
High School Certificate -
Dubai National School
01.2011
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Adobe Photoshop
- Internet Research
- Keyboarding
- Managing Computer Files
- Searching Databases
- IMovie
- Operate on both Windows and Macintosh Systems
- Typing (English & Arabic) 60wpm
- Complaint Handling
- Empathy Display
- Calm and Professional Under Pressure
- Computer Skills
- Data entry proficiency
- Social Perceptiveness
- Teamwork and Collaboration
- Problem Resolution
Personal Information
- Date of Birth: 12/04/93
- Nationality: Emirati
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Officer – learning
Al Ghurair Investment
04.2024 - Current
Junior Sales Executive
Etisalat
12.2022 - 02.2024
Customer Service Officer-Trainee
Tasheel
12.2017
UAE National Team Member, Shooting Team
01.2014 - 12.2016
High School Certificate -
Dubai National School
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