MIEL CHARLEEN DUHAYLUNGSOD
Summary
work for the progress of your company and to establish of myself in this work world eventually. To render excellent service and obtain position a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Executive
Al Tadawi Medical Clinic
Dubai
2022.01 - Current
Lab care assistant
Via Medica International LLC, Abu Dhabi, U.A.E
2021.02 - 2021.12
- Data Registration
- Hospycare data encoding / Documentation inventory
- Control
- Billing close summary report
- Cash Visa card handling
- Customer Service
- POS (Point of Sale)
- Microsoft Office Suites
- Patience High Profile Care giving
- Bed Making Infection Control Use of appropriate personal protective equipment and safety systems
- Hostpycare / Mimsys ERP System
- Checking for eligibility patient’s insurance to register and save the data information all OPD walk in patients and booking appointment
- Knowledgeable in Insurance
- Comprehension of all types of insurance especially patient type Outpatient and walk in patient or bookings category
- Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere
- Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education
- They handle a large volume of inbound and outbound calls for hospitals, medical offices, clinics,
- These tasks can include patient intake paperwork, setting appointments, sending and receiving correspondence, data entry, and maintaining referral files
- They often are also responsible for reviewing submitted documents to make sure they have the proper information for billing purposes
- Use of appropriate personal protective equipment and safety systems
- Health care customer service representatives typically work in call centers owned by or affiliated with health insurance providers
- Achievements / Tasks
- Entering accurate data while following all regulations and maintaining confidentiality.
Border DPI Laser Test
Ghantoot - Encoder, Abu Dhabi- U.A.E
2020.01 - 2021.01
Office Assistant / Receptionist / Admin
Alsa Apollo Kitchens International L.L.C
Dubai, Abu Dhabi
2018.12 - 2020.01
- Achievements / tasks
- Processing orders via email or phone
- Checking data accuracy in orders and invoices
- Contracting clients to obtain missing information or answer queries
- Liaise with the Logistics department to ensure timely delivers
- Maintain and update sales and customer records Develop monthly sales reports
- Communicate import feedback from customers internally
- Ensure sales targets are met and report any deviations
- Stay up-to-date with new products and features.
Receptionist / Follow-Up Clerk
Quality Kitchen L.L.C
Dubai
2015.08 - 2018.09
Education
Associate - Computer Science
Metro Polytechnic College
1999.06 - 2001.03
Skills
Good customer service, replying guest complaintsDevising and maintaining office files systemsMaintaining outlook calendarArranging appointmentsCoordinating mail-shots and similar publicity tasksUsing a variety of software packages, such as Microsoft word, OutlookExcel to produce correspondence and documents and maintainPresentation and recordsCustomer RelationsDetails OrientedEngage with PublicFriendlyPatientPeople SkillsService OrientedProfessional Working ProficiencyArabic - Limited Working ProficiencySummary of QualificationsMS Word (Word, Excel, Power Point Presentation)ExperiencedKnowledge in Adobe PhotoshopBasicMelodyne 3, Cubase 5, Sony VegasPositive Attitude, Service Oriented & Can work under pressureProfessionalI hereby declare that the above furnished information are true and correct in myKnowledge and believes
Timeline
Customer Service Executive
Al Tadawi Medical Clinic
2022.01 - Current
Lab care assistant
Via Medica International LLC, Abu Dhabi, U.A.E
2021.02 - 2021.12
Border DPI Laser Test
Ghantoot - Encoder, Abu Dhabi- U.A.E
2020.01 - 2021.01
Office Assistant / Receptionist / Admin
Alsa Apollo Kitchens International L.L.C
2018.12 - 2020.01
Receptionist / Follow-Up Clerk
Quality Kitchen L.L.C
2015.08 - 2018.09
Associate - Computer Science
Metro Polytechnic College
1999.06 - 2001.03