Mihaela Bolocan
Dubai
Summary
Accomplished professional with extensive expertise in sales persuasion, customer service systems knowledge, and retail merchandising. Demonstrates exceptional time management efficiency and problem-solving skills, coupled with a strong background in fashion and styling. Adept at engaging customers through persuasive communication and effective sales techniques. Proven leadership abilities and quality assurance experience ensure high standards are consistently met. Proficient in Microsoft Word, Excel, and Project, aiming to leverage skills to drive customer satisfaction and business growth.
Overview
6
6
years of professional experience
Work History
Sales & Customer Support Agent
NextCareHealth
Dubai, UAE
08.2021 - Current
- Kept abreast with latest updates about company's offerings-ensured accurate information relayed to customers at all times.
- Utilised CRM software proficiently to keep accurate records of all interactions with customers.
- Assisted customers with queries, improved satisfaction rate.
- Handled sensitive information cautiously with utmost confidentiality.
- Implemented feedback from customers into the improvement of products and services offered by the company.
- Facilitated smooth communication between company and clients by resolving misunderstandings promptly.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Coordinated with other departments to resolve complex client issues swiftly, improving overall efficiency.
- Managed customer complaints, ensuring positive experience.
- Managed customer support calls, email correspondence and support ticketing system.
- Recommended actions to optimise use of tools and processes, reducing customer handling time.
- Conducted investigations to validate insurance claims accurately.
- Facilitated communication between parties involved in the claim to expedite resolution.
- Educated clients on their coverages and claim processes for better understanding.
- Handled all claims and communications within established service level agreements.
- Kept clients well-informed of claim updates and case progress.
- Managed large client portfolio, prioritising claims in line with complexity and demand.
- Trained new employees for enhanced productivity and better understanding of job roles.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Monitored performance metrics closely ensuring consistent achievement of targets set by management.
Sales advisor
Bomb Cosmetics
Dubai, UAE
10.2020 - 05.2021
- Placed customer orders, providing guidance on product delivery timeframes.
- Delivered high sales performance within budget to strict deadlines and targets.
- Demonstrated product features and functions to engage potential customers.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Used management software and data analysis to forecast product demand.
- Maintained quality assurance standards for all products and services.
- Built rapport with new and existing customers to boost client retention.
- Managed visual merchandising efforts, enhanced overall store appeal.
- Performed stock management duties for optimal inventory control.
- Maintained strong vendor relationships to negotiate better deals.
- Arranged product displays to maximise cross-selling opportunities and increase sales.
Sales Assistant
Colin's
Iasi, Romania
03.2019 - 09.2020
- Assisted customers with product selection for optimal satisfaction.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Demonstrated products effectively leading to increased sales conversions.
- Collaborated effectively with team members to meet sales targets.
- Utilised excellent communication skills to provide detailed product information.
- Offered personalised shopping advice to enhance customer experiences.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Collaborated with sales managers to meet target quotas.
- Maintained accurate records to track cash handling activities.
Education
Bachelor of Economics - Commerce, Tourism and Services
University of Alexandru Ioan Cuza
Iasi 09/2018 - 07/2021
High School Diploma -
Mihai Eminescu
Falesti, Republic of Moldova 09/2015 - 05/2018
Skills
- Time management efficiency
- Persuasive speaker
- Sales persuasion
- Customer service systems knowledge
- Customer engagement tactics
- Confident communicator
- Sales techniques
- Visual merchandising
- Fashion and styling expertise
- Retail merchandising expertise
- Customer service, education and counselling
- Problem-solving
- Leadership
- Quality Assurance
- Microsoft Word, Excel and Project
Languages
English
Upper intermediate
Russian
Upper intermediate
Romanian
Native
Timeline
Sales & Customer Support Agent
NextCareHealth
08.2021 - Current
Sales advisor
Bomb Cosmetics
10.2020 - 05.2021
Sales Assistant
Colin's
03.2019 - 09.2020
Bachelor of Economics - Commerce, Tourism and Services
University of Alexandru Ioan Cuza
09/2018 - 07/2021
High School Diploma -
Mihai Eminescu
09/2015 - 05/2018
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