Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic
MIHAELA POPESCU

MIHAELA POPESCU

Dubai,UAE

Summary

Talented leader with extensive experience in luxury hospitality environment. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining high quality service. Collaborates successfully to improve processes and maximize establishment potential. Encourages customer feedback to implement insightful changes. Motivated to enhance profits and continuously improve service delivery.

Combines exceptional planning, strategy and leadership abilities to build successful service teams.


Overview

20
20
years of professional experience
1
1
Certification

Work History

Restaurant Manager

The Ritz, Carlton Hotel
Dubai
01.2014 - Current
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Analyzed operations to improve restaurant efficiency and service levels.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Lobby Lounge Manager

The Ritz-Carlton Hotel
Dubai
11.2010 - 12.2013

Restaurant - Bar Manager

Renaissance Hotel
Dubai
09.2009 - 11.2010

Assistant Restaurant Manager

Renaissance Hotel
Dubai
01.2009 - 09.2009

Bar - Lounge Supervisor

Renaissance Hotel
Dubai
03.2007 - 12.2008

Restaurant Captain

Renaissance Hotel
Dubai
11.2005 - 02.2007

Waitress

Renaissance Hotel
Dubai
02.2004 - 11.2005

Education

Bachelor Degree - Economic Sciences, Management

Spiru Haret University
Romania
2011

Baccalaureate Diploma - Pedagogy - Psychology

Pedagogic College
Romania
1993

Skills

  • Operations management
  • Performance management
  • Hospitality business management
  • Data gathering and review
  • Operational improvements
  • Quality standards, processes and audits
  • Revenue forecasting
  • Problem-solving abilities and process improvement
  • Guest engagement strategies
  • Staff training and development
  • Training facilitator
  • Inter-departmental coordination

Certification

Improve Processes and Deliver Operational Excellence, 2023

Creating a Mentally Healthy Work Environment, 2022

Advanced Human Resources Management: People and Organization, 2020

5 Choices to Extraordinary Productivity, 2019

Seven Habits of Highly Effective People, 2019

Inside Out Coaching, 2017

Dynamic Teams - Navigating Through Change, 2015

Effective Training Skills, 2013

Developing You, Developing Others, 2010

Foundations of Leadership, 2010

Train the Trainer, 2007

Essential Skills for Supervisors and Managers, 2005

Languages

Romanian
Native
English
Fluent
Spanish
Elementary
French
Elementary

Interests

Fitness and wellness, cultures, music, travelling

Timeline

Restaurant Manager

The Ritz, Carlton Hotel
01.2014 - Current

Lobby Lounge Manager

The Ritz-Carlton Hotel
11.2010 - 12.2013

Restaurant - Bar Manager

Renaissance Hotel
09.2009 - 11.2010

Assistant Restaurant Manager

Renaissance Hotel
01.2009 - 09.2009

Bar - Lounge Supervisor

Renaissance Hotel
03.2007 - 12.2008

Restaurant Captain

Renaissance Hotel
11.2005 - 02.2007

Waitress

Renaissance Hotel
02.2004 - 11.2005

Bachelor Degree - Economic Sciences, Management

Spiru Haret University

Baccalaureate Diploma - Pedagogy - Psychology

Pedagogic College

Similar Profiles

CREATE PROFILE
MIHAELA POPESCU