MIHAELA POPESCU
Dubai,UAE
Summary
Talented leader with extensive experience in luxury hospitality environment. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining high quality service. Collaborates successfully to improve processes and maximize establishment potential. Encourages customer feedback to implement insightful changes. Motivated to enhance profits and continuously improve service delivery.
Combines exceptional planning, strategy and leadership abilities to build successful service teams.
Overview
20
20
years of professional experience
1
1
Certification
Work history
Restaurant Manager
The Ritz, Carlton Hotel
Dubai
2014.01 - Current
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Analyzed operations to improve restaurant efficiency and service levels.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Lobby Lounge Manager
The Ritz-Carlton Hotel
Dubai
2010.11 - 2013.12
Restaurant - Bar Manager
Renaissance Hotel
Dubai
2009.09 - 2010.11
Assistant Restaurant Manager
Renaissance Hotel
Dubai
2009.01 - 2009.09
Bar - Lounge Supervisor
Renaissance Hotel
Dubai
2007.03 - 2008.12
Restaurant Captain
Renaissance Hotel
Dubai
2005.11 - 2007.02
Waitress
Renaissance Hotel
Dubai
2004.02 - 2005.11
Education
Bachelor Degree - Economic Sciences, Management
Spiru Haret University
Romania2011
Baccalaureate Diploma - Pedagogy - Psychology
Pedagogic College
Romania1993
Skills
- Operations management
- Performance management
- Hospitality business management
- Data gathering and review
- Operational improvements
- Quality standards, processes and audits
- Revenue forecasting
- Problem-solving abilities and process improvement
- Guest engagement strategies
- Staff training and development
- Training facilitator
- Inter-departmental coordination
Certification
Improve Processes and Deliver Operational Excellence, 2023
Creating a Mentally Healthy Work Environment, 2022
Advanced Human Resources Management: People and Organization, 2020
5 Choices to Extraordinary Productivity, 2019
Seven Habits of Highly Effective People, 2019
Inside Out Coaching, 2017
Dynamic Teams - Navigating Through Change, 2015
Effective Training Skills, 2013
Developing You, Developing Others, 2010
Foundations of Leadership, 2010
Train the Trainer, 2007
Essential Skills for Supervisors and Managers, 2005
Languages
Romanian
Native
English
Fluent
Spanish
Elementary
French
Elementary
Interests
Fitness and wellness, cultures, music, travelling
Timeline
Restaurant Manager
The Ritz, Carlton Hotel
2014.01 - Current
Lobby Lounge Manager
The Ritz-Carlton Hotel
2010.11 - 2013.12
Restaurant - Bar Manager
Renaissance Hotel
2009.09 - 2010.11
Assistant Restaurant Manager
Renaissance Hotel
2009.01 - 2009.09
Bar - Lounge Supervisor
Renaissance Hotel
2007.03 - 2008.12
Restaurant Captain
Renaissance Hotel
2005.11 - 2007.02
Waitress
Renaissance Hotel
2004.02 - 2005.11
Bachelor Degree - Economic Sciences, Management
Spiru Haret University
Baccalaureate Diploma - Pedagogy - Psychology
Pedagogic College