Mihiri Sulochana Suraweera

• Coordinated with underwriters to facilitate streamlined invoicing processes.
• Maintained a digital database of invoices using accounting software, enhancing accessibility.
• Assisted in month-end closing activities to ensure timely reporting.
• Managed an electronic filing system to ensure organized record-keeping.
• Handled daily post duties related to invoicing, ensuring timely communication.
• Assisted in month-end financial closing activities related to invoicing.
• Supported the accounts department in finalizing the reconciliation report received from the insurance companies.

- Process new insurance claim notifications .
- Provide advice on making a claim and the processes involved .
- Collect accurate information and documents to proceed with a claim .
- Guide policyholders on how to proceed with the claim .
- Organize immediate help, for example, alternative accommodation after a fire or flood .
- Identify reasons why full payment may not be made and advise clients about the policy conditions.
- Explain to policyholders when their claim is not covered .
- Contact tradespeople from a network of approved professionals and arrange for them to make repairs on the policyholder's property .
- Monitor the progress of a claim .
- Ensure the customer is treated fairly and that they receive excellent service in accordance with industry and company guidelines (by making courtesy calls) .
- Handle any complaints associated with a claim.

• Coordinate customer queries and requests related to property management.
• Liaise between property owners and maintenance teams for efficient service.
• Maintain records of customer interactions and transactions.
• Provide administrative support for property-related tasks.

• Assist in human resource activities, including recruitment and onboarding.
• Coordinate customer service activities and address client inquiries.
• Manage customer accounts and ensure satisfaction with services.
• Support HR processes, such as maintaining employee records and documentation.

• Oversee customer service operations and lead a team of coordinators.
• Handle escalated customer issues and ensure resolution.
• Train and mentor junior customer coordinators for enhanced performance.
• Collaborate with various departments to improve overall customer experience.