Mike Mugisha
BarBack/waiter
Dubai
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Waiter/Barback
The Maine Land Brasserie Business Bay
Dubai
12.2021 - Current
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Delivered food to customers at bar and tables.
- Learned how to make wide variety of mixed drinks.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Checked ID cards and verified bar guests were of legal age.
- Restocked ice, condiments, and snacks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers and provided friendly, knowledgeable service.
- Assisted in setting up and breaking down bar area for special events.
- Operated POS system to collect payments from customers.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Engaged in suggestive selling and other sales techniques.
Head Barista
Chaclet For Chocolate
Ajman
06.2020 - 12.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Monitored customer feedback to improve barista performance and customer service.
- Developed coffee beverage menu, recipes and appropriate menu pricing.
Barback
Breeze Breach Restaurant Club Vista Mare.
Dubai
01.2019 - 06.2021
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked ice, condiments, and snacks.
- Learned how to make wide variety of mixed drinks.
- Delivered food to customers at bar and tables.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Diploma - Hotel And Restaurant Management
Makerere University
Uganda 01.2015 - 10.2017
Skills
High-volume dining
Beverage preparation
Guest relations management
To-go order preparation
Bar terminology
Stocking and replenishing
Bill computation
Upselling techniques
Tableside Service
Item promotion
Certification
Food handling and hygiene
Timeline
Waiter/Barback
The Maine Land Brasserie Business Bay
12.2021 - Current
Head Barista
Chaclet For Chocolate
06.2020 - 12.2021
Food handling and hygiene
08-2019
Barback
Breeze Breach Restaurant Club Vista Mare.
01.2019 - 06.2021
Diploma - Hotel And Restaurant Management
Makerere University
01.2015 - 10.2017