Mikhel Moses Magpuyo
System Administrator
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Proficient in Desk Jobs pertaining to Windows Operating System and Microsoft Office Applications. Knowledgeable in Online communication such as Teams, Outlook, JIRA and other Web-based tracking tools.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Origami System Administrator
Advisen PHL Inc
Philippines
05.2020 - 01.2023
- Maintenance, configuration, and reliable operation of Origami applications.
- Monitoring usage, user limits/roles & storage planning.
- Lead-support in research and development to continuously improve the Origami platform.
- Lead support efforts via designated process (JIRA), making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
- Responsible for performing and carrying out routine Data imports and Bulk Data Updates.
- Provide documentation and technical specifications to key stakeholders/Lead for planning and implementing new or upgrades to the application.
Research Analyst
ITPPL Inc
Philippines
02.2016 - 05.2020
- Data research, analysis and preparation
- Develop and prepare investigative reports on securities or assets for insurance company use
- Prepare and assemble data sets, corresponding forms and other materials for client use
- Develop, modify, execute, and support new or existing statistical programs in support of research projects
- Conduct research site visits and data audits to assess adherence to protocol procedures and appropriate data collection practices.
General Transcriptionist
oDesk
Philippines
11.2014 - 12.2015
- Transcribes recorded dictation, such as medical and general terminology, into written form
- Knowledgeable and proficient in Express Scribe Transcription Software.
- Audio recording to written format and tasked with ensuring incorrect grammar and spelling are cleaned up and corrected prior to submission of a written draft.
- 60-70 Words Per Minute capability.
Outbound Telemarketer
Opinionology
Philippines
08.2011 - 05.2014
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Conducted survey and inquiries from client-based data information and tasks.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Cold called over 100 potential customers per day to help with marketing efforts and increase sales.
Education
Bachelor of Science - Nursing
Brokenshire College of Davao City
Davao City, Philippines 06.2005 - 03.2011
Skills
XML/XSLT/JSON Coder
JIRA and other web-based tool
Microsoft Office Application
Express Scribe Software
Critical Thinking and Problem Solving
Data Entry and Analysis
System Maintenance
Timeline
Origami System Administrator
Advisen PHL Inc
05.2020 - 01.2023
Research Analyst
ITPPL Inc
02.2016 - 05.2020
General Transcriptionist
oDesk
11.2014 - 12.2015
Outbound Telemarketer
Opinionology
08.2011 - 05.2014
Bachelor of Science - Nursing
Brokenshire College of Davao City
06.2005 - 03.2011