Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Mikyas Masresha

Dubai

Summary

Driven Area Sales Manager with 7+ years of experience in Sales, Customer Service, and Marketing management capacity. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.

Overview

10
10
years of professional experience

Work History

Restaurant Manager

Addis Tavern
03.2023 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Area Sales Manager

54 FMCG
05.2021 - 02.2023
  • Executed proven strategies to hit sales quota and help company achieve goals.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Is accountable for implementing and executing the monthly, quarterly and annual sales strategy.
  • Manages daily activities of the operational sales support function.
  • Develops and implements promotional events and interacts with external contacts to increase sales volume.

Retail Executive

Diageo
02.2016 - 02.2021
  • Managed and maintained purchase orders and invoices.
  • Collaborated with Van sales team to identify and fulfill customer needs.
  • Active Selling - Create orders and build order sales value via active selling VSM management/ Morning calls


  • Execution- Accountable for the minimum execution standards.
  • Measurement / Reporting Review and record, post the sales call, evaluation against call and objectives and targets.

Customer Service Supervisor

ALLE BEJIMLA (Ethiopian Trading Enterprise)
04.2015 - 05.2016
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Achieves customer service objectives by contributing customer service information and recommendations by preparing and completing action plans.
  • Prepare weekly and monthly plan Improves customer service quality results by communicating, monitoring and analyzing results; implementing changes as the need arises.

Customer Service Specialist

ALLE BEJIMLA (Ethiopian Trading Enterprise)
08.2014 - 04.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Open Customer account by recording account information.
  • Maintain Customer records by updating account information.

Education

Master of Arts - Project Management

CPU University College
10.2023

Master of Arts - Business Administration And Management

Unity University
07.2018

Bachelor of Science - Computer Science

Bahir Dar University
06.2013

Skills

  • Contract Review
  • Critical Thinking
  • Account Monitoring
  • Sales Tracking
  • Partnership Development
  • Leadership
  • Communication

Reference

Hanna Biru
Store Manager - Alle Bejimla
0913377879


Gelawdiwos Baweke
National Sales Manager - Bruh Entertainment
gelawdiwos.baweke@gmail.com
0910512529

Henok Haile
Territory Manager - Diageo
0936513540

Timeline

Restaurant Manager

Addis Tavern
03.2023 - Current

Area Sales Manager

54 FMCG
05.2021 - 02.2023

Retail Executive

Diageo
02.2016 - 02.2021

Customer Service Supervisor

ALLE BEJIMLA (Ethiopian Trading Enterprise)
04.2015 - 05.2016

Customer Service Specialist

ALLE BEJIMLA (Ethiopian Trading Enterprise)
08.2014 - 04.2015

Master of Arts - Project Management

CPU University College

Master of Arts - Business Administration And Management

Unity University

Bachelor of Science - Computer Science

Bahir Dar University

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Mikyas Masresha