Hi, I’m
MILANESI P BASCUGUIN
Deira, Dubai,UAE
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Results-driven Operations Supervisor with six years of experience in admin operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.
Overview
11
years of professional experience
8
years of post-secondary education
Work History
Al Ansari Exchange LLC, Dubai, UAE
Supervisor
2021.01 - Current (3 years & 8 months)
Job overview
- Collaborate with department heads to streamline workflows and optimize processes, reducing administrative bottlenecks and improving cross-functional coordination.
- Oversee day-today administrative tasks, including document management, correspondence, scheduling, and facilities management, resulting in a 20% increase in operational efficiency.
- Develop and implement office policies and procedures, ensuring compliance with company standards and industry regulations.
- Lead the organization of company-wide events and meetings, handling logistics, budgeting and coordination, resulting in successful and cost-effective events.
- Approve for User Management processes (AREX, HRMS, Cash Express and National Bonds).
- Coordinate with Area Manager for Front Office staffs HR Appointments and any HR related concerns.
- Implemented and maintained an efficient IT ticketing system, reducing response times by 30% and improving customer satisfaction.
Al Ansari Exchange LLC, Dubai, UAE
Senior Executive
2020.01 - 2020.12 (11 months)
Job overview
- Lead performance management programs, including the development and implementation of performance appraisals and feedback mechanisms.
- Managed daily communication with the Treasury Department, ensuring timely receipt of rates.
- Handling Enterprise Resource Planning (ERP) system for Operations Department.
- Approver for various User Management Processes as assigned (AREX, Cash Express and National Bonds).
- Preparation of internal communication (letters, emails, etc.,).
- Facilitate orientation and training sessions to enhance employee skills and knowledge.
- Reviewed and addressed incident reports received from HR.
- Handling emails from info@alansari.ae and feedbacks through social media platforms like Facebook, Instagram, Twitter, Google review and Al Ansari Mobile App review.
- Keeping records of documents with filing and document management company.
Al Ansari Exchange LLC, Dubai, UAE
Executive
2017.06 - 2019.12 (2 years & 6 months)
Job overview
- Provide high-level administrative support to the Chief Operating Officer (COO), managing a complex calendar, coordinating meetings, and handling confidential communications.
- Prepare and edit reports, presentations, and other documents for the COO, ensuring accuracy and adherence to company.
- Assist in project management tasks, tracking deadlines, milestones, and deliverables for key initiative,
- Act as a liaison between the COO and department heads, fostering collaboration and efficient decision- making.
- Manage the procurement of office supplies and equipment, optimizing inventory levels and reducing costs by 15%.
- Maintain and update the company’s physical and digital filing systems for easy access to critical documents
- Encoding and processing the OU/UT of Operations Department Back Office.
- Handling the AVAYA concerned in each section in Operations Department.
- Monitoring the attendance and weekly schedule of Operations Department.
- Assisting the Chief Operating Officer (COO) in conducting final interviews for job applicants.
BDO UNIVERSAL BANK INC
CLIENT SERVICE ASSOCIATE
2013.10 - 2017.03 (3 years & 5 months)
Job overview
- Responsible for providing accurate, efficient and timely processing of the over the counter transactions such as deposit, withdrawal, encashment, foreign exchange and opening of the account
- Managed high-volume customer queries simultaneously through effective multitasking.
MANILA HOTEL
RECEPTIONIST
2013.04 - 2013.09 (5 months)
Job overview
- Making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Applied expertise in company products and services to answer questions.
CHINA AIRLINES
Passenger Service Agent
2012.09 - 2013.02 (5 months)
Job overview
- Processing customer tickets and boarding and deplaning passengers.
- Performed boarding gate duties in line with airline schedule.
- Announced flight status updates and information about gate changes over PA system.
Education
Centro Escolar University , Manila, Philippines
BACHELOR OF SCIENCE from TOURISM MANAGEMENT
2009.06 - 2013.04 (3 years & 10 months)
Immaculate Concepcion College , Manila, Philippines
2005.06 - 2009.04 (3 years & 10 months)
Skills
- Enterprise Resource Planning (ERP) Administrator.
- Microsoft Office expertise
- Flexible in terms of working environment and schedule.
- Can Interact with wide variety of personalities.
- Loyalty schemes knowledge
- Motivational leadership style
- Database administration
- Accounts Payable/Accounts Receivable
- Human resources best practices
- Policy and procedure modification
- Social media marketing
- Payroll administration
- Communication skills
Languages
English
Fluent
Chinese (Mandarin)
Beginner
Spanish
Beginner
Trainings
- Counterfeit Detection Training- Level 2
- Risk and Fraud Prevention- Level 2
- Advanced Anti- Money Laundering
- Advanced Customer Service
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
Al Ansari Exchange LLC
2021.01 - Current (3 years & 8 months)
Senior Executive
Al Ansari Exchange LLC
2020.01 - 2020.12 (11 months)
Executive
Al Ansari Exchange LLC
2017.06 - 2019.12 (2 years & 6 months)
CLIENT SERVICE ASSOCIATE
BDO UNIVERSAL BANK INC
2013.10 - 2017.03 (3 years & 5 months)
RECEPTIONIST
MANILA HOTEL
2013.04 - 2013.09 (5 months)
Passenger Service Agent
CHINA AIRLINES
2012.09 - 2013.02 (5 months)
Centro Escolar University
BACHELOR OF SCIENCE from TOURISM MANAGEMENT
2009.06 - 2013.04 (3 years & 10 months)
Immaculate Concepcion College
2005.06 - 2009.04 (3 years & 10 months)
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