Milben Mendoza
Dubai
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
28
28
years of professional experience
13
13
Certification
Work History
Restaurant Manager
Al Shaya LLC (PinkBerry)
Dubai, United Arab Emirates
08.2025 - 02.2026
- Directed daily operations, ensuring optimal guest experience and service quality across all restaurant functions.
- Streamlined inventory management, reducing waste and improving cost efficiency through effective supply chain coordination.
- Monitored financial performance, analyzing reports to make informed decisions that enhance profitability and operational efficiency.
- Managed all aspects of daily operations, including managing budgets, inventory control, customer relations.
- Analyzed financial reports to identify cost-saving opportunities and improve profitability.
Assistant Restaurant Manager
Alshaya Group (Shake Shack)
05.2019 - 08.2025
- Collaborated with management to analyze customer feedback for continuous improvement initiatives.
- Ensured compliance with health and safety regulations, maintaining a safe dining environment.
- Managed inventory and negotiated with suppliers to reduce costs, ensuring profitability.
- Assisted in implementing operational strategies to enhance customer satisfaction and streamline service delivery.
- Monitored daily operations to ensure compliance with health and safety regulations.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Restaurant Supervisor
Alshaya LLC (Shake Shack)
02.2013 - 05.2019
- Supervised daily operations to ensure optimal service delivery and customer satisfaction
- Implemented inventory management systems to streamline supply chain processes
- Ensured compliance with health regulations and company policies during all shifts
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Chef De Partie
Dubai Marine Beach Resort & Spa
Dubai, United Arab Emirates
06.2009 - 01.2012
- Prepared high-quality dishes in accordance with menu specifications and food safety standards.
- Collaborated with head chef on menu development, incorporating seasonal ingredients for optimal flavor profiles.
- Monitored inventory levels, reducing waste through effective stock management and ordering practices.
Line Cook
Johhny Rockets
03.2006 - 02.2009
- Operated kitchen equipment safely and efficiently to maintain optimal workflow.
- Ensured compliance with health and safety regulations during food handling and storage.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Chef/Line Cook
Gerry's Grill Restaurant
Makati City, Philippines
11.2003 - 06.2005
- Oversaw kitchen operations, ensuring compliance with food safety and sanitation standards.
- Implemented cost-control measures, reducing waste without compromising food quality or presentation.
- Maintained well-organized mise en place to keep work consistent.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Designed kitchen workflows that improved service speed and enhanced overall dining experience.
Demi Chef
Quick Stomach
Makati Ave. Makati City Philippines
05.1999 - 03.2002
- Collaborated with front-of-house staff to ensure seamless service and timely meal delivery.
- Managed inventory levels, reducing waste through efficient stock rotation and ingredient utilization.
- Monitored daily food preparation activities, maintaining consistency in taste and presentation across dishes.
- Developed and implemented new menu items, enhancing culinary offerings and customer satisfaction.
- Contributed to a positive work environment through effective communication and teamwork among kitchen staff.
- Assisted in inventory management, ordering supplies and ingredients as needed to maintain adequate stock levels.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with local health codes and regulations.
Cook
Sizzling Plate Restaurant
SM Megamall, Julia Vargas Ave. Ortigas, Pasig City
10.1998 - 03.1999
- Managed kitchen operations to maintain cleanliness and uphold food safety standards.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
3rd Cook
Manila Midtown Hotel
Makati City, Philippines
08.1998 - 02.1999
- Maintained cleanliness and organization of kitchen workspace to adhere to health regulations.
- Handled multiple duties simultaneously including prep work, cooking stations support and final plating touches leading to successful daily operations.
- Supported chef''s daily operations by accurately measuring ingredients and preparing dishes according to set recipes.
Education
Bachelor of Science - Marine Transportation
Philippine Maritime Institute
Sta. Cruz Manila06-1999
High School Diploma -
Balayan National High School
Balayan Batangas03-1995
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Point of sale (POS) system operation
- Pre-shift walk-through
- Customer engagement
Accomplishments
Assistant Manager Coordinator
Shake Shack — 11 Years
Opening First Cloud Kitchen in Shake Shack / Alshaya Brands Assistant Manager ( 4 Years )
- Pioneered and launched the first Shake brand cloud kitchen in August 2019, expanding delivery operations and driving new revenue growth.
- event planning and upselling initiatives.
Certification
- Person-In-Charge (PIC) Level
- Supervisor of the Month (November)
- Basic Sanitation Course
- Food Safety Course
- Fire Prevention and Fire Fighting
- Elementary First Aid
- Personal Safety and Social Responsibility
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Manager
Al Shaya LLC (PinkBerry)
08.2025 - 02.2026
Assistant Restaurant Manager
Alshaya Group (Shake Shack)
05.2019 - 08.2025
Restaurant Supervisor
Alshaya LLC (Shake Shack)
02.2013 - 05.2019
Chef De Partie
Dubai Marine Beach Resort & Spa
06.2009 - 01.2012
Line Cook
Johhny Rockets
03.2006 - 02.2009
Chef/Line Cook
Gerry's Grill Restaurant
11.2003 - 06.2005
Demi Chef
Quick Stomach
05.1999 - 03.2002
Cook
Sizzling Plate Restaurant
10.1998 - 03.1999
3rd Cook
Manila Midtown Hotel
08.1998 - 02.1999
Bachelor of Science - Marine Transportation
Philippine Maritime Institute
High School Diploma -
Balayan National High School