Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic
Mileva Cojbasic

Mileva Cojbasic

Dubai,UAE

Summary

Procurement officer with extensive experience in developing and implementing effective procurement strategies. Skilled in identifying and evaluating potential suppliers, negotiating contracts, and maintaining strong vendor relationships. Adept at negotiating terms and conditions to secure advantageous agreements, ensuring cost-effectiveness and quality standards. Additionally, possess experience as a personal banking advisor and bank cashier, demonstrating expertise in cultivating client relationships, providing financial advice, and overseeing banking transactions. Holder of a Bachelor's degree in Finance, Banking, and Insurance.

Overview

13
13
years of professional experience
13
13
years of post-secondary education
1
1
Certification

Work history

Airport Service Agent

Emirates
Dubai, UAE
11.2024 - 08.2025
  • Provide premium check-in, departure and arrival services to First and Business Class passengers, ensuring seamless travel experience in line with Emirates high standards.
  • Assist with passengers inquiries, special service request and resolve issues professionally.
  • Maintain up to data knowledge of airline policies, airport procedures and safety and security regulations to ensure full compliance.
  • Handle complex itineraries, upgrades and special request with discretion, efficiency and professionalism.
  • Collaborate with airport teams to maintain smooth flight operations and uphold exceptional service quality.
  • Checked passports and visas, ensuring compliance with international travel regulations.
  • Implemented airport security measures diligently, maintaining safe environment for all travellers.

Procurement officer

Pitura DOO Beograd
Belgrade, Serbia
11.2019 - 10.2024
  • Manage international and overseas procurement of raw materials, ensuring timely supply to meet production requirements.
  • Develop and implement effective procurement strategies, considering budget constraints and project requirements.
  • Identify and evaluate potential suppliers, negotiate contracts, and establish and maintain strong relationships with vendors.
  • Negotiate terms and conditions with suppliers to secure advantageous agreements, ensuring cost-effectiveness and quality standards.
  • Source and purchase goods and services needed for operations, adhering to company policies and industry regulations.
  • Oversee contract administration, ensuring compliance, timely delivery, and resolution of any contractual issues that may arise.
  • Stay informed about market trends, industry regulations, and product developments to make informed procurement decisions.
  • Working closely with finance team to manage budgets effectively.
  • Conduct risk assessments related to procurement activities and implement strategies to mitigate potential risks.
  • Maintain accurate procurement records, prepare reports, and communicate procurement updates to relevant stakeholders.
  • Coordinate international and domestic transport logistics (truck, container, overseas shipments) in full compliance with Incoterms.
  • Negotiate with freight forwarder and shipping companies to optimize delivery times and reduce shipping costs.
  • Prepare, process and file shipping and customs declaration for import and export operations.
  • Collaborate with customs authorities to ensure regulatory compliance and smooth clearance procedures.

Personal banking advisor

Banca Intesa AD
Belgrade, Serbia
03.2019 - 10.2019
  • Cultivate and maintain strong relationships with personal banking clients, understanding their financial goals and needs.
  • Provide personalized financial advice and solutions, including investment options, savings strategies, and loan products.
  • Oversee and manage client accounts, ensuring accuracy, compliance, and proactive communication regarding account activities.
  • Stay informed about bank's products and services, explaining them clearly to clients and assisting in their selection based on individual requirements.
  • Achieve personal and team-based sales targets by actively promoting banking products, identifying upselling opportunities, and contributing to overall success of branch.
  • Identified sales opportunities by understanding customers financial needs.

Bank cashier

Banca Intesa AD
Belgrade, Serbia
08.2018 - 02.2019
  • Process customer transactions, including deposits, withdrawals, and currency exchanges, efficiently and accurately.
  • Provide excellent customer service by addressing inquiries, resolving issues, and guiding customers in various banking transactions.
  • Balance cash drawers and maintain accurate records of daily transactions to ensure accountability.
  • Promote and upsell bank products and services, such as savings accounts, fixed deposits, and credit cards.
  • Adhere to banking regulations and security procedures to safeguard customer information and maintain secure banking environment.

Head cashier

ZARA DOO
Belgrade, Serbia
05.2018 - 07.2018
  • Supervise and lead cashier team, ensuring smooth daily operations and exceptional customer service.
  • Oversee cash handling procedures, including accurate processing of transactions, providing change, and managing cash reconciliation.
  • Train and coach cashiers on customer service standards, company policies, and proper cash handling protocols.
  • Collaborate with store management to address customer concerns, resolve issues, and maintain positive shopping experience.
  • Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.

Sales assistant

ZARA DOO
Belgrade, Serbia
12.2012 - 04.2018
  • Provided service with smile, offering courteous, helpful advice to best meet customer needs.
  • Process customer transactions accurately, handling cash, credit cards, and other payment methods, and issue receipts.
  • Maintain clean and organized sales floor, restocking shelves, arranging displays, and ensuring visually appealing shopping environment.
  • Collaborate with team members to achieve sales targets, actively promoting promotions and upselling products.
  • Address customer inquiries, resolve issues, and provide excellent service to enhance overall shopping experience.

Education

Bachelor's degree - Finance, Banking, and Insurance

Faculty of Economics
Belgrade, Serbia
09.2008 - 02.2018

High School Diploma - Financial technician

High School of Economics
Arilje, Serbia
09.2004 - 06.2008

Skills

  • Goods procurement
  • Supply chain assistance
  • Competitor analysis
  • Stakeholder management
  • Problem-solving
  • Leadership
  • Contract management
  • Analytical thinking
  • Strategic planning
  • Microsoft Office


Certification

Diploma certificate, Microsoft Excel - Advanced

Languages

English
Fluent
Italian
Elementary (A2)
Serbian
Native

Timeline

Airport Service Agent

Emirates
11.2024 - 08.2025

Procurement officer

Pitura DOO Beograd
11.2019 - 10.2024

Personal banking advisor

Banca Intesa AD
03.2019 - 10.2019

Bank cashier

Banca Intesa AD
08.2018 - 02.2019

Head cashier

ZARA DOO
05.2018 - 07.2018

Sales assistant

ZARA DOO
12.2012 - 04.2018

Bachelor's degree - Finance, Banking, and Insurance

Faculty of Economics
09.2008 - 02.2018

High School Diploma - Financial technician

High School of Economics
09.2004 - 06.2008

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Mileva Cojbasic