MILICENT KAVINDU
Sharjah
Summary
Dedicated professional with a strong foundation in communication skills, active listening, and conflict resolution. Demonstrates empathy and patience, coupled with effective time management and multitasking abilities. Possesses extensive product knowledge and a positive, customer-focused attitude, excelling in customer relationship management and proactive guest relations. Known for team collaboration, adaptability, attention to detail, and maintaining composure under stress. Committed to upholding a strong work ethic and professional demeanour while pursuing opportunities to enhance customer experiences through effective communication.
Overview
11
11
years of post-secondary education
1
1
Certification
Work history
Sales Officer
TOUQEER MARINE EQUIPMENT REPAIRING
Dubai
01.2024
- Greeting customers and welcoming them to the store.
- Delivering information about company’s products and services’
- Answering queries and concern about our services.
- Helping customers find items in the store as well as introducing to them different type of gadgets within the stores.
- Resolving issues and escalate customer complain whenever
- Developing a good working knowledge of the products and services offered, an understanding of how to troubleshoot common issues.
- Collecting customer feedback and passing it along appropriate channels.
- Proactively working as team with colleagues and to agree on customer process changes to provide effective services.
Customer Service Assitant
EASY SUPERMARKET
Kenya
11.2023 - 02.2024
- Welcoming and greeting customers as they enter the store as well direct them to the items there are looking for
- Strong understanding of the retail sales process.
- Having a positive attitude and consistent desire to provide the very best customer service.
- Maintaining the store stocking shelves, creating displays of merchandise and general cleaning tasks.
- Learn about products and provide accurate information about their features and pricing to customers.
- Keep customers informed about the latest discount and special offers.
- Listen to customers feedback and pass it on to the store manager.
- Ensuring shelves are continuously stoked.
- Assist in the operation of cash register as needed.
Education
Kenya Certificate of Secondary Education - K.N.E.C Examination
Mukuyuni Secondary School
01.2019 - 01.2023
Kenya Certificate of Primary Education - K.N.E.C Examination
Blessed Hope Primary School
01.2011 - 01.2018
Skills
- Communication skills
- Active listening
- Conflict resolution
- Empathy and patience
- Time management
- Multitasking
- Product knowledge
- Positive attitude
- Customer-Focused attitude
- Customer relationship management
- Proactive guest relations
- Team collaboration
- Professional demeanour
- Adaptability
- Attention to detail
- Composure under stress
- Work ethic
- Effective communication
Certification
- 2024: Kenya Institute of Management
- Certificate in Customer Service
- Key Topics and Modules:
- Service and Excellence.
- Complaint handling.
- Business ethics.
- Customer engagement.
Languages
English (Fluent reading and writing)
Swahili (Fluent reading and writing)
REFEREE
Provided upon request.
HOBBIES AND INTEREST
Acquiring knowledge and skills, Travelling, Socializing and making new friends., Swimming, Reading motivational and personal development books, Social interaction and teamwork activities., Volunteering and helping other., Cooking and exploring new recipes., Organizing and maintaining new spaces., Learning Customer care communication skills through online contents.
GREATEST STRENGTH
- Good team player and I like working as a team
- Willing to learn with can do attitude
- Attention to detail
- Communication
- Conflict resolution
Timeline
Sales Officer
TOUQEER MARINE EQUIPMENT REPAIRING
01.2024
Customer Service Assitant
EASY SUPERMARKET
11.2023 - 02.2024
Kenya Certificate of Secondary Education - K.N.E.C Examination
Mukuyuni Secondary School
01.2019 - 01.2023
Kenya Certificate of Primary Education - K.N.E.C Examination
Blessed Hope Primary School
01.2011 - 01.2018