Émilie Brissette
Dubaï,UAE
Summary
Senior Operations & Administrative Professional with over 14 years of experience supporting and optimizing operations in structured, high-demand environments. Recognized for strong organizational judgment, operational oversight, and the ability to develop new protocols and improve existing ones to enhance efficiency, structure, and consistency in complex workflows. Bilingual French/English, highly reliable, and detail-oriented, with experience supporting leadership, teams, and clients with discretion and professionalism.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Clinic Supervisor
GMC Clinics
Dubai, UAE
2024.09 - 2025.11
- Supervise daily clinic operations and front-office staff to ensure smooth workflow and service quality
- Develop and improve protocols and processes to enhance efficiency, consistency, and professionalism
- Act as main point of contact for operational issues, ensuring discretion and timely resolution
- Coordinated client plans and follow-ups, explaining all steps, options, and expected outcomes clearly, ensuring understanding and satisfaction
- Managed financial arrangements and follow-ups, presenting flexible solutions and ensuring commitments were met
- Developed and implemented new protocols for front staff to enhance professionalism, streamline patient interactions, and improve overall office efficiency.
Clinic manager
P&G Dental Clinic
Sainte-Catherine, Canada
2012.11 - 2024.04
- Managed all clinic operations, ensuring efficiency, quality, and compliance with internal policies and regulatory standards
- Developed and improved protocols to enhance workflow, operational consistency, and staff performance
- Supervised, hired, and coordinated staff, including replacements and scheduling of trainings and formations
- Served as the main point of contact for all employees, facilitating communication and issue resolution
- Planned and managed all aspects of clinic maintenance, including biomedical waste, equipment repairs, lighting, HVAC filters, and general facilities upkeep
- Oversaw financial operations, including invoice processing, vendor payments, and procurement of supplies and equipment
- Maintained accurate patient records and ensured confidentiality and continuity of care
- Coordinated client plans in collaboration with the dentist, ensuring understanding and follow-up
- Prepare clinic for inspections, maintaining faultless standards at all time to meet care quality guidelines.
- Monthly microbiological monitoring and weekly maintenance of sterilization devices.
- Responsible for all clinic purchases, including sourcing, ordering, and managing supplies and equipment to ensure uninterrupted operations.
- Updated patient records with current, accurate information for excellent care continuity, respecting confidentiality.
- Manage daily operations through strategic care planning.
- Coordination of dental treatment plans in collaboration with the dentist.
Dental Nurse
P&G Dental Clinic
Sainte-Catherine, Canada
2012.11 - 2024.04
- Provided clinical support and assisted with patient coordination and treatment preparation
- Maintained strict hygiene, instrument sterilization, and compliance with aseptic protocols
- Prepared instruments and materials for treatments, ensuring readiness and accuracy, and assisted with taking patient X-rays
- Managed patient admissions, records, and follow-ups to ensure continuity of care
- Supported dentists in a variety of procedures, demonstrating attention to detail and efficiency
- Support and monitoring Invisalign cases.
- Experienced in orthodontics, endodontics, graft, PPF. operative dentistry, paediatric dentistry.
Education
Diploma - Dental
École de formation professionnelle de Châteauguay
Canada 2011.01 - 2012.10
Skills
- Executive / Administrative Support
- Organization & Follow-up
- Process Improvement & Protocol Development
- Time & Priority Management
- Scheduling & Coordination
- Client & Stakeholder Relations
- Confidentiality & Compliance
- Problem Solving / Proactive
- Inventory & Order Management
- Detail-Oriented / Minutious
- Word Processing / Typing
Languages
French
Native
English
Advanced
Timeline
Clinic Supervisor
GMC Clinics
2024.09 - 2025.11
Clinic manager
P&G Dental Clinic
2012.11 - 2024.04
Dental Nurse
P&G Dental Clinic
2012.11 - 2024.04
Diploma - Dental
École de formation professionnelle de Châteauguay
2011.01 - 2012.10