Millicent Avery Cayabyab
Dubai,UAE
Summary
Ambitious individual brings skills in file management and schedule coordination. Thrives in fast-paced environments with keen attention to detail and solid time management skills. Motivated to contribute high-value support to team projects.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Administrative officer
SUTA Construction Equipment & Machinery Spare Part
Dubai, United Arab Emirates
2024.08 - 2026.07
- Prioritised tasks for timely completion of projects.
- Maintained a clean, organised workspace; improved productivity levels.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Coordinated travel arrangements for staff members leading to hassle-free business trips.
- Managed queries in person, by phone and via email with exceptional customer care.
Passenger service agent
Philippine Airlines
Manila, Philippines
2022.07 - 2024.07
- Provided warm and friendly a warm and friendly welcome to customers upon arrival at the airport.
- Checked passengers' tickets swiftly to streamline boarding procedures.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Facilitated smooth baggage handling for improved passenger convenience.
- Performed boarding gate duties in line with airline schedule.
- Announced flight status updates and information about gate changes over PA system.
- Coordinated with flight crew to ensure seamless provision of in-flight services.
- Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
- Assisted elderly passengers and those with special needs, showcasing empathy and care.
- Tagged luggage and routed to appropriate location for loading and screening.
Education
Diploma - Tourism
Golden Olympus Colleges
Tarlac, Philippines 2018.08 - 2022.07
Skills
- Procurement procedures
- Supply inventory maintenance
- Stock management
- Invoicing and billing
- Data entry
- Microsoft Office proficiency
- Scheduling proficiency
- Efficient communication
- Customer relations
- Setting priorities
Timeline
Administrative officer
SUTA Construction Equipment & Machinery Spare Part
2024.08 - 2026.07
Passenger service agent
Philippine Airlines
2022.07 - 2024.07
Diploma - Tourism
Golden Olympus Colleges
2018.08 - 2022.07