Milly Nabukeera

• Managed incoming, outgoing calls and general E-mail.
• Advised clients on visa eligibility through assessing their unique situations.
• Maintained up-to-date knowledge of immigration laws and processes and provided accurate advice to clients
• Assisted clients in filling application forms.
• Liaised with coworkers to answer questions and resolve complaints.
• Managed any other office task given by supervisors.

Achievements

• Drove an increase in sales from 42k to 90,000 every month.
• Enhanced client satisfaction and increased potential client base through referrals.
• Awarded as employee of the month of February and May.

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Demonstrated adaptability by quickly learning new menu items and did recommendations for guests.
• Processed orders and sent to kitchen employees for preparation.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food.
• Promoted excellent service to customers, successfully recorded 5 new referrals every day

• Generated leads, contacted them, made presentations, cross selling up selling and increased monthly sales.
• Monitored clients policies and ensured renewals are paid on time.
• Built high-performing teams by recruiting top talent and providing ongoing support.
• Trained new agents, oriented them, monitored their performance, assigned duties and developed EPM plans.
• Increased team productivity by streamlining communication and implementing effective sales strategies.

Achievements

-Got promoted from agent to team leader

-Won trips for exceeding expectations

-My pictures displayed 6 times for agent and team leader of the month

• Balanced cash transactions, prompt reconciliation and telegraphic transfers. Handled an average of 90 transactions a day.
• Developed strong relationships with customers through exceptional service and fostering highest levels of integrity.
• Increased sales through cross-selling identifying customer needs, sales opportunity and recommending appropriate banking products or services and recorded 4 referrals for new business every day.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Served as point of contact for clients, providing assistance with account balances, loan processing and account opening
• Maintained accurate records of clients through filing
• Ensured compliance with banking regulations by accurately completing all required reports.
• Collaborated effectively with other departments as needed to resolve clients queries and complaints
• Provided training to new tellers on bank procedures, systems, and customer service standards
• Serviced, monitored and balanced the ATM, vault and handled custodial duties