MARYAN MOHAMMED AL-RUWAISHDI
Abu Dhabi
Summary
I'm a hardworking customer service advisor with a desire to provide excellent customer service on a consistent basis. I've resolved over 100 customer issues in my last position by focusing on the customers' needs and the organisation's reputation. I've managed customers' enquiries and complaints telephonically, face-to-face and via email. My strong customer service and communication skills, combined with my work experience, make me an asset to any organisation.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Data entry- me service llc
Abu dhabi
07.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Managed data entry tasks using company software systems.
- Provided product information and recommendations to enhance customer satisfaction.
- Trained new staff on customer service protocols and systems usage.
- Handled customer complaints with empathy and professionalism.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service
Tasheel
01.2019 - Current
- High ability to respond to customers in a decent manner and respond quickly to their requirements.
- Ability to work under pressure and work long hours.
- The ability to make the right decisions in the fastest time.
- I have strong speaking skills and am tactful and quick-witted.
- He has experience in using technology, the Internet, and all other resources that enable him to carry out his tasks.
- I have methods for effective communication, how to respond to customers, and the art of dealing with them.
- He is proficient in Arabic and English, speaking and writing fluently.
Administrative Assistant
New World International School
01.2022 - 10.2023
- Oversee schedules for all executives and manage booking for conference rooms and group workspaces.
- Work with HR department to facilitate recruitment drives, including setting up and running a booth at local career fairs.
- Train new administrative assistant interns in office management procedures and schedule on-the-job mentoring with multiple departments.
- Maintain and improve online databases of client accounts and external vendors, including updating information when necessary.
- Created a new system for following up with potential clients in an efficient and effective manner.
Coordinating Manager
Mohammed Hamed Law Office
01.2020 - 01.2022
- I was responsible for preparing Notice of Deposition letters negotiating pay-off on accounts Preparing cases for Small Claims Appearing at Court.
- Coordinated legal cases for properties and ensured all portions of the process were handled timely and efficiently.
- Commenced and tracked legal cases for tenant arrears and nonpayments via the case management system available.
- Prepared all necessary legal documentation for attorney review.
Education
MOHAMMED BIN ZAYED UNIVERSITY FOR HUMANITY
Diploma in International diplomatic relations -
ARAB INSTITUTE FOR ACCOUNTING AND LEGAL
administration -
HUSSAIN TECHNICAL TRAINING INSTITUTE
01.2020 - 01/2022
Health assistance -
HUSSAIN TECHNICAL TRAINING INSTITUTE
customer service -
NEW WORLD INTERNATIONAL SCHOOL
General Diploma -
alseeb Internationalschool
Skills
- Discretion and trustworthiness
- Adaptability
- Good oral and written communication skills
- Ability to multitask
- Collaboration
- Proactivity
- Organisational
- Tact and diplomacy
- Leadership
- Critical thinking
- Conflict resolution
- Customer service
Personal Information
- Date of Birth: 10/15/2001
- Nationality: Omani
- Place of Birth: Abu Dhabi
Languages
- English
- Arabic
- English
Languages
Arabic
First Language
English
Proficient
C2
Timeline
Customer Service Representative
Data entry- me service llc
07.2024 - Current
Administrative Assistant
New World International School
01.2022 - 10.2023
administration -
HUSSAIN TECHNICAL TRAINING INSTITUTE
01.2020 - 01/2022
Coordinating Manager
Mohammed Hamed Law Office
01.2020 - 01.2022
Customer Service
Tasheel
01.2019 - Current
MOHAMMED BIN ZAYED UNIVERSITY FOR HUMANITY
Diploma in International diplomatic relations -
ARAB INSTITUTE FOR ACCOUNTING AND LEGAL
Health assistance -
HUSSAIN TECHNICAL TRAINING INSTITUTE
customer service -
NEW WORLD INTERNATIONAL SCHOOL
General Diploma -
alseeb Internationalschool