Mina Aziz
Dubai
Summary
Dynamic professional with 15 years of experience in sales engineering, supply chain management, and customer service. Expertise in technical sales, process optimization, and customer relations, with a strong focus on delivering effective solutions and driving operational efficiency.
Overview
13
13
years of professional experience
Work History
Supply Chain Officer
NESR
09.2020 - 12.2024
- Plan and implement an overall supply chain strategy
- Collaborate with Sales, Operations, and Customer Service teams
- Determine key supply chain KPIs
- Find cost-effective solutions for supply chain processes
- Identify process bottlenecks and implement solutions in a timely manner
- Work with the finance, sales, and manufacturing teams to determine the best vendors and distributors
- Monitor logistics to make sure they run smoothly
- Build and maintain good relationships with vendors
- Communicate and negotiate with suppliers and vendors to land more profitable deals
- Ensure supply chain processes meet legal requirements and standards
Senior Airport Services Agent
Emirates
02.2016 - 07.2020
- Provide excellent customer service for EK and codeshare passengers, ensuring efficient baggage handling, check-in, and boarding processes
- Ensure special services are provided to passengers with specific needs (e.g., unaccompanied minors, elderly, wheelchair users)
- Strive for no valid complaints from passengers and always ensure high-quality service
- Fully comply with operational procedures regarding travel, immigration, and safety regulations
- Act as a cover for roles when operational demands require it, ensuring smooth operations
- Maintain Emirates' professional image through adherence to corporate grooming and service standards
- Fully comply with operational procedures regarding travel, immigration, and safety regulations
Sales Engineer
Egypro FME
06.2013 - 02.2016
- Search for new clients who might benefit from company services and maximize client potential in designated regions
- Develop long-term relationships with clients through managing and interpreting their requirements
- Persuade clients that a service best satisfies their needs in terms of quality, price, and delivery
- Negotiate tender and contract terms and conditions to meet both client and company needs
- Calculate client quotations and manage client accounts
- Provide pre-sales technical assistance and service education, and after-sales support services
- Analyze costs and sales
- Prepare reports for head office
- Meet regular sales targets and coordinate sales projects
- Deliver technical presentations and showcase how a product fulfills client needs
- Liaise with other members of the sales team and other technical experts
Master Data Analyst
Schneider Electric
11.2012 - 05.2013
- Analyze information provided by sales & marketing, new product development, materials, purchasing, and production in order to add and update new and existing materials items
- Use various tools in the ERP system and other systems to analyze data tables to determine data items and settings requiring modifications to meet new or revised specifications; perform mass updates on data
- Analyze existing SAP data as a quality control method and review the accuracy of information
- Assist in streamlining Master Data procedures to increase efficiency as a continuous improvement effort
Customer Service Agent
Vodafone
08.2011 - 03.2012
- Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints
- Project a professional company image through phone interaction
Education
Bachelors of Mechanical Engineering -
Cairo University
11.2011
Skills
- Sales
- Supply Chain
- Negotiation Skills
- Customer Service
- Communication Skills
Languages
Arabic
English
Personal Information
- Date of Birth: 07/19/87
- Nationality: Egyptian
- Driving License: yes
Timeline
Supply Chain Officer
NESR
09.2020 - 12.2024
Senior Airport Services Agent
Emirates
02.2016 - 07.2020
Sales Engineer
Egypro FME
06.2013 - 02.2016
Master Data Analyst
Schneider Electric
11.2012 - 05.2013
Customer Service Agent
Vodafone
08.2011 - 03.2012
Bachelors of Mechanical Engineering -
Cairo University
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