C , OOP programs Experienced
Mina Demenko
Banking Accountant
Abu Dhabi
Summary
Talented Senior Banker offering five ( 5 ) years of experience. Focused on developing and deepening productive customer relationships. Recognized on multiple occasions as top performer. Beside being Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Banker and Office Manager
The Egyptian Post Authority
12.2020 - 04.2024
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Balanced teller drawers and ATM cash.
- Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
- Checked accounts for fraud and provided law enforcement with relevant details.
- Identified potential risks in loan applications, implementing thorough due diligence procedures to protect the bank''s interests.
- Assisted clients in navigating challenging economic climates by offering sound financial advice and guidance.
- Increased client satisfaction by providing customized financial solutions tailored to their specific needs.
Banker and Accountant
The Egyptian Post Authority
05.2015 - 11.2020
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Education
Bachelor - Commerce And Business Administration
Helwan University
Skills
Accounts Payable & Receivable
Operational efficiency
Cash handling
Customer relationship management
Analyzing data
Operations
ATM balancing
Cash ordering
Money auditing
Banking solutions
Teamwork
Computer skills
Certification
The Excellency Ambassador Recognitions Certificates as a Post Office Manager, 2023, Egypt
Personal Information
- Visa: Sponsor Visa
- Date of Birth: 09/29/87
- Nationality: Egyptian
Uae Driving License
Available
Software
Valid UAE Driving License
Holding A valid driving license
Timeline
Senior Banker and Office Manager
The Egyptian Post Authority
12.2020 - 04.2024
Banker and Accountant
The Egyptian Post Authority
05.2015 - 11.2020
Bachelor - Commerce And Business Administration
Helwan University